Eakes Office Solutions · 7 hours ago
IT Field Services Level 1 Engineer
Lincoln, NE
Full-time
Onsite
Entry Level
$70K/yr - $75K/yr
2+ years expEakes Office Solutions is a Managed IT service provider seeking a Level 1 Field Services Technician. This role involves providing front-line technical support for client systems, handling service tickets, and performing basic troubleshooting for IT environments.
Cleaning ProductsE-CommerceElectronicsManufacturing
Responsibilities
Contribute to a workplace culture consistent with Eakes’ mission, vision, and values
Demonstrate strong interpersonal and communication skills to ensure excellent client satisfaction
Respond to and resolve service tickets in the company’s PSA/ticketing system, ensuring all work is properly documented and time-tracked
Use Remote Monitoring and Management (RMM) tools to review alerts, perform maintenance tasks, and assist with patching or updates
Provide Level 1 technical support for desktops, laptops, printers, and network-connected devices in both onsite and remote settings
Assist senior engineers with network and server maintenance, deployments, and troubleshooting
Support users with Microsoft 365 account management, email setup, and related productivity tools
Perform basic diagnostics for connectivity, performance, and software issues, escalating complex cases when appropriate
Maintain accurate asset and configuration documentation within internal systems
Follow established workflows and contribute to the improvement of documentation, checklists, and standard operating procedures (SOPs)
Participate in scheduled on-call rotations or after-hours maintenance windows as needed
Demonstrate professionalism and high emotional intelligence (EQ) when interacting with customers and peers
Stay current on emerging technologies, MSP tools, and best practices through ongoing learning and training opportunities
Perform other duties and assist with projects as assigned by management or senior technical staff
Qualification
Required
Certification in at least one IT discipline relevant to this position (e.g., CompTIA A+, Network+, Microsoft certification, etc)
2–3 years of hands-on IT support experience, preferably in a Managed Service Provider (MSP) or multi-client environment
Familiarity with common MSP tools such as ticketing systems, Remote Monitoring & Management (RMM) platforms, and remote support utilities
Basic understanding of Microsoft 365 administration, Windows operating systems, and standard business network environments
Strong written and verbal communication skills, with the ability to clearly document work performed and communicate effectively with clients and teammates
Self-motivated and able to work independently while following established processes and escalation paths
Valid driver's license and reliable transportation for on-site client visits
Willingness to occasionally work evenings or weekends during scheduled maintenance or on-call rotations
Preferred
Basic understanding of Windows Server environments (2016 and newer), including common functions such as user management, file shares, and permissions
Familiarity with Active Directory, Group Policy, DNS, and DHCP concepts and how they relate to day-to-day troubleshooting
Experience installing Windows updates, security patches, and basic system maintenance on desktops and laptops
General knowledge of networking concepts such as IP addressing, subnetting, and connectivity troubleshooting
Exposure to configuring or supporting common network hardware (switches, routers, wireless access points)
Experience working with security firewalls or UTM devices (WatchGuard, Meraki, or similar) is a plus
Familiarity with Microsoft 365 administration (licensing, mailbox setup, password resets, MFA configuration)
Understanding of backup concepts and data recovery basics (local and cloud-based)
Exposure to VoIP or cloud-hosted phone systems preferred
Ability to learn new technologies quickly and apply that knowledge in client environments
Comfortable working both independently and as part of a team, occasionally assisting or learning from senior technicians
Able to lift, push, and pull IT equipment up to 50 pounds when deploying or servicing hardware on-site
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Relocation assistance
Retirement plan
Vision insurance
Company
Eakes Office Solutions
Eakes Office Solutions is a business supplies and equipment company specializing in copiers, office furniture, and janitorial products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cameron Peister
Managing Partner
Jeff Byrnes
Sales Managing Partner at Eakes Office Solutions
Recent News
2024-04-06
Company data provided by crunchbase