INIT Innovations in Transportation, Inc. ยท 6 hours ago
Training Specialist
INIT Innovations in Transportation, Inc. is focused on enhancing transit technology solutions, and they are seeking a Training Specialist to design and deliver effective training programs. The role involves creating training materials, conducting in-person and virtual training sessions, and collaborating with teams to ensure the training aligns with current technology.
Information Technology
Responsibilities
Develop and maintain comprehensive training documentation, including user guides, instructor guides, quick-reference materials, and release-based updates
Design and manage online training content using e-learning platforms (e.g., LMS tools, video-based learning, interactive modules)
Deliver instructor-led training sessions in person at customer sites, conferences, or company facilities
Conduct virtual training sessions and webinars as needed
Evaluate training effectiveness and continuously improve course content and delivery methods
Collaborate with product, engineering, and support teams to ensure training content aligns with current software and hardware functionality
Gather internal and external feedback and evaluate training effectiveness to continuously improve materials and delivery
Qualification
Required
Experience developing and deploying training with e-learning platforms and tools (LMS, video creation, interactive learning software)
Experience developing technical training documentation
Proven ability to deliver engaging in-person training sessions to technical and non-technical audiences
Ability to explain complex systems in a clear, structured, and user-friendly manner
Excellent communication, presentation, and interpersonal skills
Willingness to travel for on-site training engagements
Ability to travel to customer sites as required
Bachelor's degree in Transportation, Information Systems, Education, Engineering, or a related field, or equivalent professional experience
5+ years of experience in transit technology training, customer support, or systems implementation
Ability to design and develop instructional materials that are culturally inclusive, accessible, and tailored to diverse audiences with varying education levels and backgrounds
Proficiency in applying Universal Design for Learning (UDL) principles and plain language standards to ensure clarity and inclusivity
Preferred
Strong knowledge of public transit operations (bus, rail, paratransit) and ITS solutions and fare collection systems
Background in customer success or professional services within a SaaS or ITS environment
Experience with adult learning principles and instructional design