weavix · 11 hours ago
Field Solutions Consultant
Wichita, Kansas Metropolitan Area
Full-time
Onsite
Entry, Mid Level
2+ years expWeavix is a company focused on revolutionizing frontline communication and productivity. They are seeking a Post-Sales Field Solutions Consultant to serve as a technical expert and trusted advisor for customers, ensuring product adoption and resolving technical issues post-implementation.
Communications InfrastructureCRMInformation TechnologySoftware
Responsibilities
Act as the primary technical contact for assigned accounts post-implementation
Conduct onsite visits to support troubleshooting, performance validation, and technical optimization
Own and resolve technical issues through to completion, collaborating with engineering and support teams as needed
Partner closely with Customer Success Managers (CSMs) to reinforce product usage and maintain a positive customer experience
Maintain detailed logs of site findings, network and hardware behavior, and customer-reported concerns
Document and escalate recurring patterns, bugs, or systemic issues to the Product and Engineering teams
Educate end users and site contacts on product functionality, system behavior, and best practices
Support product testing, upgrades, and configuration changes as needed
Help track and improve key metrics such as CSAT, ticket closure time, and post-deployment stability
Qualification
Required
Hands-on experience with customer-facing diagnostics, issue triage, and device troubleshooting
Clear, confident communicator with the ability to explain complex concepts to both technical and non-technical audiences
Able to work independently and travel to customer sites as required (25–50%)
Experience collaborating cross-functionally with product, support, and engineering teams
Comfortable with tools like Salesforce, Jira, or internal ticketing and telemetry platforms
High attention to detail with a solutions-first mindset
Bachelor's degree in a technical field preferred (e.g., Engineering, IT, Computer Science)
Preferred
2–5 years in a field support, solutions engineering, or technical consulting role
Strong technical background in wireless networks, IoT devices, SaaS platforms, or enterprise systems
IT/Networking Certifications, such as CompTia A+, CompTIA Network+, CompTia Security+
Benefits
Competitive Compensation
Employee Equity Stock Program
Competitive Benefits Package including: Medical, Dental, Vision, Life, and Disability Insurance
401(k) Retirement Plan + Company Match
Flexible Spending & Health Savings Accounts
Paid Holidays
Flexible Time Off
Employee Assistance Program (EAP)
Other exciting company benefits
Company
weavix
Weavix is a software company that develops an IoW platform with smart radio, workforce management, and communication services.
51-200 employees
H1B Sponsorship
weavix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$33.6MKey Investors
5G Open Innovation LabInsight PartnersKoch Disruptive Technologies
2024-03-06Non Equity Assistance
2023-11-21Series B· $23.6M
2023-01-12Series A· $10M
Leadership Team
Kevin Turpin
Chief Executive Officer
Brad Bales
Chief Revenue Officer
Recent News
Google Patent
2025-05-04
Company data provided by crunchbase