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EAB · 2 days ago

Strategic Leader – Student Success, Associate Director

United States

Full-time

Remote

Lead/Staff, Director/Executive

$70K/yr - $99K/yr

5+ years exp

EAB is dedicated to making education smarter and communities stronger, partnering with over 2,800 institutions to drive transformative change. The Strategic Leader – Student Success will manage relationships with colleges and universities, ensuring effective adoption of Student Success Technology and collaborating with leadership to enhance student retention and graduation success.

Higher Education

No H1B

U.S. Citizen Only

Responsibilities

Manage the end-to-end relationship with universities and community colleges utilizing EAB’s Student Success technology, from initial onboarding to continued platform adoption and utilization, through goal-setting and consulting on strategic use

Consult with campus executives on establishing and maintaining an effective leadership team responsible for the success of the Student Success Technology, setting clear expectations for utilization and accountability towards set goals

Complete assessment of student support workflows and processes, including advising, tutoring, and other support offices and services across campus; Identify opportunities to develop optimal workflow integration of the platform

Collaborate with leaders across campus on change management strategies

Partner with EAB technical/data support staff and launch consultants to ensure smooth implementation of our technology platform

Understand the workflow needs and priorities of various constituencies across campuses and collaborate with internal colleagues on resources and offerings that support increased adoption and specific use cases

Serve as partner’s dedicated point of contact, working closely with executive and senior leaders on campus to align on the institution’s student success goals and priorities

Create an annual Success Plan based on use of EAB’s Student Success technology towards successful outcomes against stated goals

Understand the clear value of the platform to various constituencies

Consult with the campus leadership team on relevant research, best practices, and strategies that can help drive specific goals and use cases for different offices on campus

Develop engagement strategies with key leaders and collaborators, including participation in EAB’s Partner Experiences such as webinars, summits, and trainings

Facilitate regular discussions with leadership on best practices and strategies to see meaningful results with the platform

Assess partner’s progress against their Success Plan as well as growth within EAB’s recommended best practices for meaningful platform use

Facilitate regular conversations with the campus leadership team and executives on progress towards goals, and providing feedback and recommendations for ongoing impact

Provide presentations, workshops, and resources on EAB’s research and insights

Provide feedback and support to EAB’s Product Management team to continue to further refine and enhance the technology

Understand trends and themes that drive or impede successful outcomes among partner institutions and collaborate with internal colleagues on resources and offerings that showcase best practices and provide relevant insights and tactics

Monitor the health of the partnership, manage continuous process improvement, and assure the platform is meeting the partner’s needs

Maintain a strong relationship with executives and decision-makers and provide regular assessment of impact and value stories of EAB’s partnership with the institution

Understand partner’s ongoing goals and needs and how EAB continues to provide valuable solutions and support

Create and work against a tailored renewal strategy alongside Account Management

Identify cross-sell opportunities across EAB’s portfolio and support the sales process

Triage, report, address and communicate next steps for partner needs, issues or product gaps

Understand trends among your partner portfolio and in addition to reporting on your business, contribute to internal efforts to address trends in the market, partner health, and key metrics

Qualification

Consulting experienceCustomer Success ManagementLeadership experiencePresentation skillsHigher education experienceAnalytical thinkingChange managementListening skillsIntellectual curiosityCollaboration skillsProblem solvingOrganizational skills

Required

Bachelor's Degree

Proven record of professional success

Must possess 5+ years of experience in two of the following: Consulting experience, Customer Success Management experience, Leadership experience, Direct work and relationships with executives and/or senior leaders, Presentation and facilitation experience

Willingness to travel 20-30% domestically

Valid driver's license

Preferred

Experience working in higher education

Deep knowledge of the academy, in particular student success

Demonstrated solution-focused deductive reasoning

Demonstrated leadership of initiatives and owning related KPIs and metrics

Proven ability to drive change and achieve results

Commercial experience

Ability to create compelling stories validated with data and proven best practice research

Analytical thinking skills and ability to manage processes, projects, and operations

Experience building relationships internally and externally, and ability to collaborate effectively and manage multiple clients

Strong demonstrated listening skills

Proven experience managing multiple, competing priorities to deliver successful outcomes

Experience finding multiple solutions to complex problems and ability to comfortably manage complexity

Experience developing personal organization tactics to meet business goals

Ability to lead change and advocate for clients

Possess intellectual curiosity, perseverance and creativity in problem solving

Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible

20+ days of PTO annually, in addition to paid firm and floating holidays

Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)

401(k) retirement savings plan with annual discretionary company matching contribution

Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans

Employee assistance program with counseling services and resources available to all employees and immediate family

Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation

Fertility treatment coverage and adoption or surrogacy assistance

Paid parental leave with phase back to work program for birthing and non-birthing parents

Access to milk shipping service to support nursing employees during business travel

Discounted pet health insurance coverage for dog and cat family members

Company-provided life, AD&D, and disability insurance

Financial wellness resources and membership in a robust employee discount program

Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities