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Assurant · 5 days ago

Senior Account Manager

United States

Full-time

Remote

Mid, Senior Level

$65K/yr - $108K/yr

6+ years exp

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. They are seeking a Senior Account Manager to serve as a strategic partner to enterprise clients, driving performance and enhancing client experience through collaboration and data-driven insights.

Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance

Responsibilities

Client Relationship Management: Build and nurture long-term partnerships with enterprise clients, serving as a trusted advisor and primary point of contact

Strategic Collaboration: Partner with cross-functional teams to align client goals, performance metrics, and service delivery

Data-Driven Insights: Aggregate and analyze performance data to identify trends, develop actionable recommendations, and drive continuous improvement

Operational Excellence: Monitor service levels agreements (SLA) and ensure adherence to SLAs, supporting both internal and external stakeholders

Performance Optimization: Identify opportunities to enhance client outcomes and expand business through strategic initiatives

Client Engagement: Lead regular business reviews, coordinate weekly strategy calls, and support vendor management audits and site visits

Project Management: Balance multiple client deliverables and internal priorities with precision and professionalism

Qualification

Client Relationship ManagementData AnalysisProject ManagementVendor ManagementMortgage ServicingOrganizational SkillsConflict ResolutionDecision-MakingCollaboration