The Connors Group · 6 hours ago
Level 2 Service Desk Analyst
New York, NY
Contract
Hybrid
Mid, Senior Level
$45/hr - $50/hr
5+ years expThe Connors Group is seeking a Level 2 Service Desk Analyst to support a large user base in a global environment. The role involves resolving complex technical issues, collaborating with various IT groups, and assisting with ongoing projects.
ConsultingE-CommerceHuman Resources
Hiring Manager
Pattie Tsivouras
Responsibilities
Support of the Client user base, this will come in but not limited to Telephone, E-mail, and/or Ticketing System
Work through and resolve items escalated by peers
Performs complex problem solving and assistance on diverse software applications and hardware systems for department users
Work closely with other groups (Desktop Support, and Desktop Engineering, Access Support, Security, Ops, Infrastructure, Dev, etc…) within IT
Work on projects as needed
Assist in monitoring managed service board
Participate in on-call rotation
Performs miscellaneous job-related duties as assigned
Qualification
Required
High School Diploma or GED
5+ years of experience in the field or in a related area
Familiar and comfortable with a 1,000+ user community environment
Knowledge of Windows Operating Systems
Microsoft Active Directory (AD) on-prem, and Azure environments
EXCHANGE on-prem, and O365 environments
Security Endpoint Software
Ability to conduct research into a wide range of computing issues as required
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Relies on experience and judgment to plan and accomplish goals
Keen attention to detail
Strong interpersonal, communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Work both in a team environment and be a self-starter
Preferred
Technical Diploma or higher education
MDM/MAM software (MS Intune or AirWatch)
Multi-factor Authentication (MS Authenticator or RSA SecurID)
Security Endpoint Software (Symantec Endpoint Protection, Malwarebytes, MS Bitlocker, LAPS)
Remote Access system (Citrix XenApp or Palo Alto GlobalProtect)
Basic Scripting (MS PowerShell)
Collaborative Tools (Zoom, MS Teams, and/or BlueJeans)
Enterprise-class ticketing systems (ServiceNOW)
Company
The Connors Group
The Connors Group is a Staffing and Recruiting firm specialized in IT Staffing, eCommerce.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Connors
CEO
Company data provided by crunchbase