IES Residential · 13 hours ago
Business Development Associate
Houston, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expIES Residential is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers. The Business Development Associate is responsible for strengthening customer relationships, supporting field operations, and driving growth within assigned markets, serving as the primary liaison between customers and internal teams.
ConstructionElectrical DistributionHome ServicesSolar
Responsibilities
Develop an understanding of the market and the major players in our customer base
Use tools such as Zonda and business journals to increase market knowledge and awareness
Attend IES training sessions and ride along with personnel to gain knowledge on IES operations
Attend industry trade events aimed at networking
Maintain strong long-term relationships with construction, purchasing, and warranty teams
Ensure our work is meeting scheduling and quality guideline
45% time spent with construction teams 45% with purchasing teams and 10% with warranty teams
Attend construction and purchasing meetings to ensure we are delivering the quality they expect from IES
Build and maintain a schedule to periodically meet with our customers in each of our cities—a mix of scheduled visits and drop-ins
Use of sales assets to provide meals, donuts, etc., for customers
Quarterly luncheons with the construction and purchasing team. Allow them to provide any feedback necessary
Ensure end-to-end customer satisfaction
Track and report findings from customer discussions to the IES team
Follow up on the resolution of any issues
Track customer satisfaction metrics and assist in implementing improvement plans when needed
Attend weekly meetings to discuss the past week's findings and the following week's schedule
Gather information from customer meetings. Report back to the IES with any findings, good or bad
When urgent matters are uncovered, ensure the relevant team members are made aware
Weekly feedback on pricing discussions uncovered during meetings and calls
Work with the various teams and market managers to assure operations are moving in the right direction
Use CRM to maintain accurate records
Document customer interactions and follow-up actions
Add and update any project information uncovered
Monthly expense updates and logging
Qualification
Required
Strong interpersonal and communication skills; comfortable engaging with field and office personnel at all levels
Highly organized, self-motivated, and able to work independently in a field-based role
Ability to problem-solve, ask the right questions, and follow through on customer needs
Willingness to travel within assigned markets (typically 4 days in the field / 1 day in the office)
2-4 years of experience
Preferred
Prior experience in construction, business development, customer service, or a related field is a plus (but not required)
Benefits
Competitive Pay
Company 401K plan with Employer Contribution Match
Company Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Disability Plans
Choice of Dental and Vision Coverage
Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
Company
IES Residential
IES Residential is a home & electrical service platform dealing with electrical, solar power & cable networks installation services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ted Konechne
National HVAC Operations Manager
Recent News
Google Patent
2025-02-17
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