CoverForce · 2 weeks ago
Strategic Customer Success Manager (Denver)
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $140K/yr
4+ years expCoverForce is an insurtech startup that is redefining how insurance is bought and sold. The Strategic Customer Success Manager will be responsible for onboarding and supporting enterprise customers, ensuring they effectively use the platform, and driving revenue retention and expansion through strong customer relationships and project management.
Commercial InsuranceDeveloper APIsInsuranceInsurTech
Responsibilities
Plan, execute, and oversee the end-to-end technical implementation of new customers, with a focus on onboarding agency networks and wholesalers, configuring workflows, and driving product adoption and change management
Develop detailed project timelines, manage resources, and ensure key technical milestones are met
Build strong, trusted relationships with technical and business stakeholders to understand their workflows, systems and success criteria
Conduct training sessions and workshops to promote product adoption, showing how to use our platform
Address client concerns around configuration, integrations, and data quality; provide ongoing support during implementation and early adoption, escalating to Engineering when needed
Own GRR and NRR targets for your assigned accounts, with accountability for forecasting, renewals, and expansion motions that meet or exceed company retention goals
Design implementation and adoption strategies that maximize customer value and deepen usage across agency networks and wholesaler channels
Prepare technical and business-facing proposals, solution overviews, and presentations that highlight integration options, data flows, and measurable ROI from adopting our solutions
Identify upsell and expansion opportunities (new features, additional products, deeper integrations, more business units) based on client needs, product capabilities, and observed usage patterns
Qualification
Required
4+ years experience in Customer Success, Solutions Engineering, Account Management, or a similar customer-facing role in a B2B SaaS company
Proven track record managing a revenue quota and delivering 105%+ Net Revenue Retention in a recurring revenue SaaS environment
Ability to communicate, present, and influence at all levels of the organization, from frontline agents to technical leaders and executives
Proven ability to articulate and demonstrate the distinct aspects of technical products and services, and to translate complex concepts into clear customer value
Excellent verbal and written communication skills, with the ability to create clear documentation and customer-facing materials
Preferred
Prior experience / knowledge within the Insurance space is a plus (carriers, MGAs, brokers, agency management systems, or insurtech)
Benefits
Full healthcare, dental, and vision benefits for employees and their families.
Unlimited PTO.
Monthly in-person meetups (on the company).
Parental leave for all kinds of parents (including adoption and foster care).
Hybrid work environment (3 days in office)
Company
CoverForce
CoverForce is a commercial insurance tech company offering a platform to quote, pay, and bind policies, connecting users.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$18MKey Investors
Insight PartnersNyca Partners
2025-03-05Series A· $13M
2022-01-01Seed· $5M
Leadership Team
Cyrus Karai
Co-Founder & CEO
Recent News
2025-03-08
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2025-03-06
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2025-03-06
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