Verinext · 9 hours ago
NOC Technician
Duluth, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expVerinext is a technology company that actively shapes the future while fostering an enjoyable work environment. The NOC Technician is responsible for monitoring and resolving incidents related to data protection services and infrastructure, ensuring timely support and communication to maintain service continuity for customers.
ConsultingInformation TechnologyIT InfrastructureIT ManagementNetwork Security
Responsibilities
Monitor and triage incoming tickets, alerts, and calls
Troubleshoot and resolve issues where possible, focusing on backup and recovery (Commvault, Cohesity, Zerto) and general system support
Escalate unresolved or critical issues to on-call engineers following documented procedures
Perform routine health checks and monitoring for customer environments
Document all work performed, including resolutions and escalations, in the ticketing system
Collaborate with Service Desk and Engineering teams to ensure smooth hand-offs and issue resolution
Contribute to knowledge base articles and process improvements
Qualification
Required
Hands-on experience with backup and recovery platforms (Commvault, Cohesity, Zerto required)
Basic to intermediate knowledge of systems administration (Windows/Linux servers, Active Directory, virtualization)
2-4 years of IT support, NOC, or Service Desk experience
Strong troubleshooting and problem-solving skills with the ability to prioritize effectively
Excellent written and verbal communication skills in English
Customer-service mindset with attention to detail and urgency
Onsite presence in our Duluth office would be required Tuesday-Thursday
Preferred
Prior NOC, service desk, or IT operations experience
Familiarity with ITSM/ticketing systems (e.g., Jira Service Management, ServiceNow, or equivalent)
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Company
Verinext
Verinext is an IT consultancy firm that offers networking, security, data protection, intelligent automation, and IT management services.
201-500 employees
H1B Sponsorship
Verinext has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-01-01Private Equity
Leadership Team
Brian Glahn
Chief Executive Officer
Recent News
2025-10-30
Company data provided by crunchbase