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Merge IT · 11 hours ago

System Engineer – VIP and AV

Stamford, CT

Contract

Onsite

Entry, Mid Level

$35/hr - $39/hr

2+ years exp

Merge IT is seeking a System Engineer – VIP and AV for an enterprise-level client in Stamford, CT. The role involves providing deskside support, troubleshooting AV-related issues, and ensuring system reliability for end users.

CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency

Growth Opportunities

Responsibilities

Provide Tier 2/3 deskside support for end users including IMAC (Install, Move, Add, Change) activities

Reimage and deploy PCs as part of refresh or break/fix processes

Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals

Support users with Office 365 applications and Windows OS issues

Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools

Collaborate remotely with team members across other locations to resolve complex issues

Perform basic hands-and-feet network support: check switch power status, create console sessions as directed

Ensure timely and professional communication with end users and team leads

Provide on-site support for conference room technology, including Microsoft Teams Rooms, Cisco VC systems, and Crestron control panels

Troubleshoot and resolve AV-related issues promptly and professionally

Perform regular maintenance, testing, and configuration of AV equipment

Assist with the setup and operation of meetings, events, and presentations

Collaborate with IT and facilities teams to ensure system reliability and user satisfaction

Maintain documentation of room configurations and service activities

Qualification

Windows desktop supportOffice 365 supportAV support experienceMicrosoft Teams RoomsServiceNow experienceCustomer service skillsBasic network supportDevice imaging knowledgeAV-over-IP systemsProblem-solving skills