3E · 1 week ago
Customer Onboarding Manager
Canton, Ohio
Full-time
Hybrid
Mid Level
$62K/yr - $67K/yr
3+ years exp3E is a mission-driven company dedicated to creating a safer and more sustainable world. As a Customer Onboarding Manager, you will guide new customers through their onboarding journey, manage implementation projects, and support compliance, safety, and sustainability efforts for global companies.
Environmental EngineeringManufacturingMental HealthSupply Chain Management
Responsibilities
Own the Customer Onboarding Experience
Manage and lead onboarding for new customers from kickoff to successful adoption
Build and maintain tailored project plans aligned with customer goals
Deliver product training, facilitate check-ins, and drive onboarding milestones
Ensure customers feel supported, informed, and confident in using 3E products
Strengthen Customer Relationships
Establish early trust and rapport that lead to high satisfaction and retention
Proactively check in with customers to deepen product adoption and engagement
Help resolve onboarding issues directly or with internal support teams
Flag risks early and collaborate across teams to keep customers on track
Collaborate for Success
Work cross-functionally with Product, Tech Consultants, and Commercial teams to ensure smooth handoffs and aligned strategies
Capture and communicate customer insights, feature requests, and product feedback
Celebrate and share customer wins and success stories internally
Be a 3E Product Champion
Stay current on our solutions, sustainability and compliance trends, and customer needs
Attend select industry events or webinars to represent 3E and support our customers
Share knowledge and insights to improve both the customer and internal team experience
Qualification
Required
Bachelor's degree or equivalent experience, with 3–5 years in Customer Success, Onboarding, Software Implementation, or Project Management—preferably within SaaS, software, or compliance/sustainability industries
Strong communication, relationship-building, and project coordination skills
Self-starter with excellent time management and attention to detail
Experience managing multiple priorities and meeting deadlines in a fast-paced environment
Comfort with virtual collaboration and CRM tools (e.g., Salesforce, HubSpot)
An eagerness to learn our products and processes quickly
Ability to travel up to 20% for customer meetings or events
Benefits
Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Company
3E
3E provides environmental health and safety (EHS) compliance and information management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Gartland
Chief Executive Officer
Marcus Daley
CTO
Recent News
2025-09-12
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