Scalence L.L.C. · 2 days ago
Process Manager - Sr
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$40/hr - $45/hr
2+ years expScalence L.L.C. is seeking a Senior Process Manager to join their US Card Affiliate Channel Operations Team. The role focuses on building and managing processes for improved business efficiency, overseeing affiliate partners, and ensuring compliance while collaborating with various stakeholders to drive results.
Information Technology & Services
Responsibilities
Develop a deep understanding of *** and what it takes to run the engine for affiliate marketing, including: capabilities, technology, programs, training, key legal/compliance concerns, etc
Partner with key business intent owners and other build teams to help define clear business intent, identify risks for intent execution and build key components to bring new products to market; Stay abreast of product terms, changes and launches across card acquisitions
Perform key quality assurance checks on internal set-up processes for accuracy prior to delivering marketing content to third party partners; Understand and apply knowledge of UDAP and Reg Z to review third party affiliate sites for accuracy and compliance with *** guidelines
Ability to effectively communicate (written and verbal) and influence partners across the company and across multiple levels of the organization; ensure appropriate management and awareness of key well managed efforts
Manage and develop relationships with our third-party supplier(s), affiliate partners and internal stakeholders to enhance partnerships and drive efficiencies and bottom-line impacts
Create, maintain and store formal process documents and artifacts required for audit purposes and drive continuous process improvements
Easily adaptable in a fast-paced environment; Able to navigate between BAU solicitation work and perform in-market issue resolution
Recognize potential risks that could be detrimental to growth plan or the overall relationship
Track and resolve complex problems; escalate breakdowns and issues by asking the right questions and identify/involve the right stakeholders to correct breakdowns
Continually look for ways to streamline and improve overall process with a goal towards eliminating manual processes, and deliver well-managed and scalable solutions
Collect, analyze and measure performance and process data, to initiate sustainable business practices and procedures and for reporting to senior leadership; review data for trends and gaps in the process that may require additional review
Support team members as a back-up to single threaded roles
Qualification
Required
Bachelor's degree or military experience
At least 2 years of project, process, or risk management experience
At least 2 years of vendor or relationship management experience
Preferred
Process certifications (LEAN, Six Sigma, Business Process Management) or project management certifications (CAPM, PMP)
3+ years of project, process, or risk management experience
3+ years of Card, operations experience
3+ years of vendor or relationship management experience
2+ years of customer focus and ability to collaborate across teams to deliver
2+ years of risk management or compliance experience
2+ years of Google Suite experience
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase