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Aperion Care · 5 days ago

Director of Guest Relations

Park Forest, IL

Full-time

Onsite

Director/Executive

$50K/yr - $60K/yr

Aperion Care is seeking a Director of Guest Relations who will serve as the intermediary between residents, families, staff, and visitors. The primary responsibility is to ensure that residents and their families receive the best customer service experience by addressing concerns and providing orientation to the facility and its staff members.

Health Care

Responsibilities

Meeting and greeting new residents and their families. Provide a tour of the facility and familiarize them with each department

Make sure room has been set up, cleaned, equipped with any assistive devices, and welcome basket in place, prior to the admission

Complete 72-hour surveys; follow up with the families/residents to ensure they are satisfied and address any questions/concerns, forwarding them to the appropriate department

Follow up with families when resident is discharged to the hospital when a resident is discharged to the hospital

Manage discharge follow-up. At the end of each week, follow up with all of the previous weeks discharge to ensure that their return home was successful and conduct a post discharge survey

Assist with admission contracts as needed. Review facility policy and procedures and the resident handbook

Review the activities and assist dietary with obtaining the residents likes/dislikes

The patient relations director interacts with the patient and her family on a regular basis

Qualification

Bachelor’s degree in nursingExperience in healthcareCompassionInterpersonal skillsEnglish language proficiency

Required

Bachelor's degree in nursing, health care or a related field

Experience in the healthcare industry

Excellent interpersonal skills and compassion

Must be able to read, write, speak, and understand the English language

Must be able to move intermittently throughout the workday

Must be able to speak and write the English language in an understandable manner

Must be able to cope with the mental and emotional stress of the position

Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies

Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet

May be necessary to assist in the evacuation of residents during emergency situations