Yochana · 16 hours ago
Major Incident Manager
Wilmington, DE
Full-time
Onsite
Mid LevelYochana is seeking a Major Incident Manager to oversee and manage significant incidents within their organization. The role involves facilitating troubleshooting calls, documenting incidents, and communicating with leadership to ensure effective resolution and reporting of major incidents.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Hiring Manager
Mani A
Responsibilities
Review proposed major incidents and access validity based on business impact
Facilitate troubleshooting bridge calls to drive issues to resolution
Document activities and discussion of the major incidents
Communicate/Escalate throughout any event to required levels of leadership
Generate and Distribute an After-Action Report for every Major Incident
Recommend Corrective actions to the Problem process for postmortem discussion
Ensure sure SOP(s) are up to date
Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes
Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
Recommend corrective actions based on Major Incident events
Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events
Flexible to work in any shift
Good communication skills to interact with both customer and end user over phone and through email
Qualification
Required
Must carry a minimum experience as Major Incident Manager
Review proposed major incidents and access validity based on business impact
Facilitate troubleshooting bridge calls to drive issues to resolution
Document activities and discussion of the major incidents
Communicate/Escalate throughout any event to required levels of leadership
Generate and Distribute an After-Action Report for every Major Incident
Preferred
Recommend Corrective actions to the Problem process for postmortem discussion
Ensure sure SOP(s) are up to date
Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes
Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
Recommend corrective actions based on Major Incident events
Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events
Flexible to work in any shift
Good communication skills to interact with both customer and end user over phone and through email
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
Founded in 2009
201-500 employees
H1B Sponsorship
Yochana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (11)
2023 (3)
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
Recent News
Company data provided by crunchbase