Sendoso · 1 day ago
Customer Support Specialist - US
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
1+ years expSendoso is a venture-backed company focused on creating meaningful connections in a digital world. The Customer Support Specialist will provide exceptional customer support to US and International customers through various communication channels, ensuring a high-quality customer experience and advocating for customer needs.
B2BDirect SalesMarketing AutomationSaaSSales Automation
Responsibilities
You’ll spend most of your scheduled day on the front lines working with customers over email, phone, and chat
You’ll maintain a queue of cases that you will continue to work through customer contact up to the resolution
Advocate for our customers to help prioritize future enhancements and trouble spots to improve the customer and internal team’s usage of our product
Qualification
Required
1+ years history of success interacting with customers over email, phone, and chat
An exceptional customer experience background while proving customer advocacy and empathy
Excellent written/verbal communication and interpersonal skills
Comfortable working in a performance-based and structured environment
A history of meeting and exceeding KPI's and Customer Expectations
Analytical approach to navigating, investigating, and understanding how products work
An aptitude for learning new products, processes, and systems
Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
Strong technical troubleshooting skills, perseverance, and patience
Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources
Ability to work independently
Preferred
Having experience working in a SaaS Support environment
You have worked in a fast-paced call center environment
Benefits
Comprehensive Medical Plans plans - we’ve got you covered!
Take-What-You-Need Time Off
LSA (Lifestyle Spending Account) with Compt
401K Plan
FSA Plan
Free General Medical & Mental Health care via Healthjoy
Volunteer Time Off
Birthday Time Off
Generous parental leave benefits for both birthing and non-birthing parents
Access to Employee Assistance Programs (EAPs)
End-to-end family planning discounts through KindBody
Discounted pet insurance through Pin Paws
Free and discounted legal benefits through Rocket Lawyer
Financial wellness benefits through Morgan Stanley
Company
Sendoso
Sendoso helps companies connect and drive revenue with personalized gifts, eGifts, virtual experiences, and more.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$152.7MKey Investors
SoftBank Vision FundOak HC/FTStage 2 Capital
2021-09-14Series C· $100M
2020-02-04Series B· $40M
2019-06-20Series Unknown
Leadership Team
Kris Rudeegraap
Co-CEO and Co-Founder
Braydan Young
Advisor
Recent News
Google Patent
2025-05-04
Company data provided by crunchbase