Customer Service Representative II jobs in United States
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Western Alliance Bank · 5 hours ago

Customer Service Representative II

positionIrvine, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$25/hr - $25/hr

Western Alliance Bank is a subsidiary of Western Alliance Bancorporation, and they are seeking a Customer Service Representative II. The role involves handling customer inquiries regarding mortgage loan products and managing a high volume of phone calls while providing excellent customer service.

BankingFinanceFinancial Services
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H1B Sponsor Likelynote

Responsibilities

Contact prospective clients to generate interest in our mortgage products. Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
Field customer mortgage inquiries and generate potential interest in refinance opportunities
Transfer potential leads to available Loan Officers
Speak with clients while entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System

Qualification

Communication skillsHigh school diplomaBachelor's degree preferred

Required

High school diploma required
Intermediate speaking and writing communication skills

Preferred

Bachelor's degree in related field preferred

Benefits

Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program

Company

Western Alliance Bank

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Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
dateFounded in 1994
location
Phoenix, Arizona, USA
people-size1001-5000 employees
web-link
https://www.westernalliancebancorporation.com

H1B Sponsorship

Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (30)
2023 (49)
2022 (28)
2021 (13)
2020 (10)

Funding

Current Stage
Public Company
Total Funding
$400M
2025-11-19Post Ipo Debt· $400M
2005-06-30IPO

Leadership Team

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Tim Boothe
Chief Operating Officer
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Barbara Kennedy
CHRO, EVP
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Recent News

Morningstar.com
Western Alliance Bank Appoints David Hutzler Head of Private Client Group in Las Vegas
2026-01-09
Morningstar.com
Western Alliance Bancorporation Announces Fourth Quarter and Full Year 2025 Earnings Release Date, Conference Call and Webcast
2026-01-06
MarketScreener
Western Alliance Named Best Bank for Small and Medium-Sized Enterprises in Southwest US by Global Finance
2025-12-15
Company data provided by crunchbase