Customer Service Representative (Sr. Loan Consultant ) jobs in United States
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Lendmark Financial Services · 18 hours ago

Customer Service Representative (Sr. Loan Consultant )

positionLancaster, PA
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Lendmark Financial Services is a company that values the quality of its employees and their commitment to customers. The Senior Loan Consultant role involves supporting the Branch Manager in overseeing branch operations and ensuring excellent customer service while managing staff to meet financial goals.

Financial Services

Responsibilities

Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense
Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency
Assist branch manager with business development relationships within the community. Sell products and services to meet sales goals
Assist customers with the implementation of solutions and monitor overall customer satisfaction
Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable
Ensure a high quality of customer service
All other duties as assigned

Qualification

Consumer finance experienceLending software proficiencyMicrosoft ExcelMicrosoft WordBilingualSpanish/EnglishCommunication skillsWork independently

Required

High School Diploma or GED from accredited institution
5 plus years consumer finance or related experience
Ability to work with minimum supervision
Excellent communication skills
Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications

Preferred

Associates or Bachelor's Degree
Bilingual, Spanish/English

Benefits

Medical
Dental
Vision benefits
Paid time off
Paid holidays
401(k)
Life insurance
Long-term disability
Tuition assistance
Employee assistance program
Critical care
Auto insurance
Home insurance
Pet insurance
Other ancillary insurance options

Company

Lendmark Financial Services

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Lendmark Financial Services is a financial services company offering personalized loan solutions and debt consolidation loans services.
dateFounded in 1996
location
Lawrenceville, Georgia, USA
people-size1001-5000 employees
web-link
http://lendmarkfinancial.com

Funding

Current Stage
Late Stage
Total Funding
$400M
2025-06-23Debt Financing· $400M
2019-06-24Acquired

Leadership Team

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Bobby Aiken
President and CEO
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Recent News

GlobeNewswire
Lendmark Financial Services Opens Two New Florida Branches in St. Augustine and West Melbourne
2025-12-12
GlobeNewswire
Lendmark Financial Services Expands in Tennessee and Virginia with Two New Branches in Crossville and Blackstone
2025-12-11
Lendmark Financial Services, LLC
Lendmark Financial Services Raises $2.1M for Childhood Cancer Research During its 10th anniversary ‘Climb to Cure’ Campaign
2025-11-03
Company data provided by crunchbase