Equip · 9 hours ago
Strategic Operations Director
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expEquip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. The Strategic Operations Director plays a critical role in enabling Equip’s Care Operations teams to deliver consistent, high-quality patient care at scale by identifying operational opportunities and leading cross-functional projects that enhance efficiency and performance.
Health CarePersonal HealthWellness
Responsibilities
Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks
Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations
Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement. Drive data insights to action plans
Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions
Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication
Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling
Identify and document best practices that enhance operational consistency, quality, and scalability
Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance
Perform other duties as assigned
Qualification
Required
Bachelor's degree in business, operations, or a related field
5–8+ years of experience in business operations, management consulting, program management, or a related field
Demonstrated experience in strategic project management and/or process improvement
Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making
Highly proficient in Excel/GSheets
Experience implementing scalable processes in a dynamic, fast-growing environment
Exceptional communication, collaboration, and stakeholder-management skills
Ability to manage multiple priorities with excellent organization and adaptability
Preferred
Healthcare-focused experience is strongly preferred
Experience with SQL is a plus
Experience with change management or continuous improvement methodologies (Lean Six Sigma a plus)
Company
Equip
Equip gives families lasting recovery from eating disorders through dedicated virtual care teams and gold-standard treatment delivered at home.
501-1000 employees
H1B Sponsorship
Equip has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (7)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$163.81MKey Investors
TCGOptum VenturesF-Prime
2025-07-30Series Unknown· $54.15M
2024-04-11Series C· $35M
2022-02-16Series B· $58M
Leadership Team
Kristina Saffran
Cofounder and CEO
Erin Parks, Ph.D.
Co-Founder, Chief Clinical Officer
Recent News
General Catalyst
2025-12-26
Behavioral Health Business
2025-09-19
Behavioral Health Business
2025-08-02
Company data provided by crunchbase