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Nordic Global · 1 day ago

Client Partner Executive

US - National

Full-time

Hybrid

Senior Level, Lead/Staff

12+ years exp

Nordic Global is seeking a Client Partnership Executive (CPE) to serve as a trusted advisor to their clients, focusing on building strong relationships and providing high-quality customer service. The role involves engaging with clients, managing complex sales opportunities, and leading client engagement efforts to expand Nordic's services within new accounts.

Information ServicesInformation Technology

Responsibilities

Primary focus on supporting current long-term relationships for a select number (typically 4-10); serving as a trusted advisor to potential Nordic clients

Serving as the primary executive contact for clients (C-level, Vice President, and IT Directors)

Listening carefully to both marketplace and client’s needs and cross-selling Nordic’s services to develop solutions that successfully meet client’s expectations and needs

Analyzes and understands client business challenges, identifying and aligning solutions to those challenges

Engages and owns complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships

Ensuring accountability of client contract compliance

Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations

Leading and co-leading calls and onsite visits with clients to identify and develop opportunities

Traveling to sites and conferences to support existing relationships and foster new business opportunities and relationships

Displays leadership skills that best represents Nordic both internally and externally

Demonstrating a high sense of urgency, ability to independently identify, develop, drive and manage complex opportunities through closing

Providing day-to-day management and Nordic team leadership, including responsibility for performance management

Developing relationships and partnering collaboratively across Nordic’s home office team to support the needs of the organization

Maintains accurate data regarding sales and opportunity activities in Salesforce

Partnering successfully with Nordic’s extended team on all aspects of strategic opportunities

Coordinating client engagement needs with other members of the Nordic team members

Speaking clearly to Nordic’s differentiators in the industry and to each of Nordic’s services and their value

Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests

Developing and managing a pipeline of opportunity to satisfy metrics

Representing Nordic at industry conferences and events

Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance

Qualification

Client managementSales experienceHealthcare market experienceDigital Health & TransformationPerformance ImprovementManaged ServicesEHR/ERP servicesCustomer serviceEffective communicationProblem-solvingTeam leadership

Required

12+ years' relevant business experience

Bachelors degree, or equivalent experience, required

8+ years' client management and/or sales experience

5+ years' experience in the healthcare market

Proven aptitude in Digital Health & Transformation, Performance Improvement, Managed Services and EHR/ERP services

Must demonstrate and embody Nordic's maxims

Strong capability to originate, develop and close multi-offering, multi-year, enterprise level engagements exceeding $3M+ in TCV

Proven track record of achieving and/or exceeding annual targets

Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization

Proven resilient and tenacious aptitude and capacity to drive customer success and happiness

Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence

Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members

Proven success in customer service or account management, preferably in a professional services sales capacity

Experience successfully managing a set of clients, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews

Effective communication skills, both internally and with customers