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AO Swag · 12 hours ago

Senior Staff IT Engineer

Coppell, TX

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

AO Swag is building an internal IT core to reduce vendor dependency and support the next phase of growth. The Senior Staff IT Engineer is a hands-on individual contributor responsible for owning core systems, integrations, and operational reliability while partnering closely with business leaders and junior engineers.

Marketing & Advertising

Responsibilities

Operational ownership and stability

Own day to day reliability of core systems including order flows, integrations, infrastructure, and internal toolsDiagnose and resolve production issues without defaulting to vendors

Create and maintain runbooks, system documentation, and incident response playbooksReduce recurring issues and operational noise through automation and simplification

Platform and integration leadershipHelp own and evolve AO’s integration layer connecting ecommerce, ERP, fulfillment, and third party systems

Design and build reliable APIs, services, and workflows with a focus on traceability and failure handlingEnsure integrations are understandable, observable, and supportable by internal teams

Legacy transition supportWork alongside vendors and internal staff to absorb institutional knowledge from legacy systems

Help isolate and stabilize legacy platforms while supporting migration and modernization efforts

Ensure knowledge transfer results in internal capability, not vendor lock in

Security, access, and controls

Partner with IT leadership and external security resources to improve access control, credential management, and audit readiness

Support PCI posture improvements through system level controls and documentationHelp move ownership of systems and accounts away from vendors and into AO

Internal capability building

Mentor and support application engineers including current staff and future hires

Set technical standards for code quality, documentation, and operational readiness

Help establish a culture of ownership, clarity, and accountability within IT

What This Role Is NotThis is not a consultant roleThis is not a pure architecture or strategy only roleThis is not a temporary bridge role

This role is about owning real systems, making real decisions, and being accountable for outcomes

Qualification

Backend engineeringSystems integrationLegacy system stabilizationAPI designCloud infrastructureCI/CD pipelinesDebuggingProblem solvingClear communicationDocumentation habitsMentoring