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MedImpact Healthcare Systems, Inc. · 16 hours ago

Middleware Support Engineer IV

San Diego, CA

Full-time

Onsite

Senior Level, Lead/Staff

$111K/yr - $200K/yr

8+ years exp

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join their team as Middleware Support Engineer IV. This role serves as a technical leader, providing architectural design input and managing the performance of middleware applications while collaborating with various teams to resolve production support issues and ensure operational readiness.

Health CarePharmaceutical

No H1B

Responsibilities

The Middleware Support Engineer IV serves as a technical leader for developing solutions that require highly complex COTS middleware technologies, and their interactions with the network, hardware, other applications and database layers, as well as the SDLC processes guiding their implementation

Provides enterprise technical guidance, technical support and direction to less experienced Middleware Support Engineers. Mentors other staff members on corresponding job functions

Works with the project managers, release managers, subject matter experts, architects, software developers, database administrators and business analysts to facilitate the rapid resolution of customer production support issues

Performs technical support for maintenance of business and ongoing project implementations

Participates in the project development lifecycle to ensure operational readiness prior to the completion of production implementations

Performs analysis on capacity planning and software system requirements for middleware upgrades or software integration

Ensures production environments are functioning at all times through application alert monitoring. Responsible for production middleware systems availability and third-tier incident management

Researches and provides recommendations for methods to improve supportability, availability, efficiency, and cost reduction of applications

Escalates issues per IT standard operating procedures and policies to vendor resources and management as necessary

Administers and enforces IT standards and processes

Provides on-call support after hours and on weekends (on a rotational basis) per the departments’ on-call agreement to meet SLA’s and metrics

Provides technical guidance and functional work direction to less experienced Middleware Support Engineers

Qualification

Middleware applicationsWebSphereOracle DatabaseContainerizationMonitoring toolsPythonAnsibleSDLCCICD processesIncident managementChange managementStatistical analysisProject managementInterpersonal skills

Required

BS/BA and 8+ years' experience or equivalent combination of education and experience, and 4 years of SME in respective areas

Solid working knowledge of middleware applications, networking concepts, the IT industry's best practices, database software and internet software

Thorough understanding of enterprise solution framework and IT architectural elements: Middleware, Databases, OS, etc

Strong working experience supporting two or more of the following (or equivalent): WebSphere, WebLogic, Infomatica, SAS, Oracle Application Server, IBM, MQ, Rabbit MQ, Kafka, Active MQ, NGINX, JMS, Gravitee, UC4, Hyperion, FileNet

Experience building and deploying technologies using infrastructure-as-code

Working experience with Ansible, shell, python or other automation scripting

Working experience in containerization, and orchestration of containers

Experience in Monitoring and performance tooling including any of Splunk, Prometheus, Grafana, ELK, or APM observability like AppDynamics, or Dynatrace

Experience with web application, web services/servers, and application services/servers in a multi-tiered UNIX (Redhat Linux, Solaris, and AIX) or Windows environment

Advanced troubleshooting skills to effectively identify criticality and impact of an issue in a production environment

Advanced Windows and Unix administration knowledge

Essential understanding of Oracle Databases and Networking concepts, SQL query skills, working experience with Toad or similar query tools

Working experience in a SDLC or ITIL environment

Understanding of security models – single sign-on, LDAP, Active directory

Understanding and working knowledge of Continuous Integration/Continuous Deployment (CICD) processes

Working experience in GIT or similar version control systems

Working knowledge of kubernetes and deployment to kubernetes environments

Ability to work independently under general direction and as a cohesive team member with excellent interpersonal skills

Incident management, change management

Leading meetings and acting as a facilitator along with the ability to logically present and communicate ideas to work groups

Statistical analysis, gap analysis, and risk mitigation skills

Workflow – swim lane diagrams

Change management and conflict resolution skills; must have the ability to work collaboratively with colleagues and within work groups

Project management or project coordination skills is a plus

Must be available for on-call work after-hours and weekend work as needed

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Preferred

Middleware Certification (Cloud Apps, Identity Management, Data Integration, SOA, etc.)

Informatica PowerCenter Certification

CNCF Kubernetes certifications (CKA, CKAD, CKS, KCNA, CNPA, etc.)

Benefits

Medical / Dental / Vision / Wellness Programs

Paid Time Off / Company Paid Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Company

MedImpact Healthcare Systems, Inc.

Glassdoor2.8

MedImpact is the nation’s largest independent health solutions and pharmacy benefit company, serving commercial health plans, government programs, self insured/employer groups, and millions of consumers.

Founded in 1989

San Diego, California, USA

1001-5000 employees