H-E-B ยท 12 hours ago
EM Field Technician I- Dallas, TX
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expH-E-B is a leading innovator in technology, and they are seeking an Electronic Maintenance Field Technician I to assess, prioritize, investigate, resolve, and track trouble tickets related to electronic maintenance or security equipment. The role involves on-site servicing, diagnostics, and repairs for various electronic systems and requires a commitment to customer service and quality.
Retail
Responsibilities
Acts as maintenance generalist who handles on-site servicing, diagnostics, and repairs for products or equipment could range from computers, healing and cooling systems, security systems, and more
Depending on experience level, may learn or perform some or all the work at this level
Completes duties with instruction and under supervision
Troubleshoots / repairs / replaces malfunctioning equipment; travels to sites where equipment is located
Identifies problems using electronic testing equipment
Tests functionality of newly installed equipment to evaluate system performance under actual operating conditions
Performs project work on new Store installs, hardware refreshes, and new technology implementation, etc
Completes appropriate paperwork; maintains records as required
Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to LAN/WAN equipment, PCs, and laptops, point of sale (POS) equipment, voice and data communications, iOS Devices, etc
Installs / configures / maintains PCs and desktops, printers, and related peripherals (local and networked)
Installs / configures / troubleshoots / repairs / replaces POS equipment (e.g., PC, monitor, cash drawer, printer, scanner, scale, credit card and check readers, customer displays, and keyboards)
Troubleshoots / repairs Cat6 data lines
Installs / configures / troubleshoots / repairs access points and wireless equipment
Installs / configures iOS devices
Performs network troubleshooting to isolate, diagnose, and resolve problems
Provides user support on network technical issues
Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to burglary equipment, video surveillance equipment, access control equipment (i.e., Genetec, AMAG), and voice and data communications equipment
Installs / configures / maintains burglary hardware, including control panels, network interface NVR systems, keypads, batteries / charger modules, transformers, relays, contacts, motion detectors, glass break detectors, wireless receivers / transmitters / interfaces, remotely programs alarm panels
Installs / configures / maintains digital video recorders, video cameras, power supplies, surge protectors, and public view monitors
Upgrades / programs DVR software
Installs / configures / maintains access panels, door strikes, badge readers, motion detectors, network interfaces, battery backups, and transformers, remotely programs access panel software
Troubleshoots / repairs malfunctioning dial tone issues internally up to Telco D-Marc
Troubleshoots and repairs network interface connections
Represents business culture, empathic and attentive in interacting with customers when approached
Knows how to resolve conflicts while maintaining positive impressions
Build strong relationship with customers
Qualification
Required
A related degree or comparable formal training, certification, or work experience
0+ years of experience
Valid driver's license and excellent driving record to drive company vehicle
Minimum age 21
Must have a valid U.S. driver's license for 3+ years and currently have a valid Class C Texas driver's license
Excellent driving record
No moving violations or preventable accidents in the past 3 years
No DWI, DUI, or related convictions; no felony convictions
No suspended or revoked driver licenses, permits, or privileges in any state / county
Working knowledge of MS Windows / MS Office
PC skills
Customer service skills
Verbal / written communication skills
Time management and organization skills; focused attention to detail
Ability to transport and operate scissor lift
Must be in Dallas
Function in a fast-paced, retail, office environment
Drive to and from Stores for service calls
Travel by car or plane with overnight stays
Regularly lift 20+ lbs
Occasionally lift and carry 50+ lbs
Load / unload parts into vans in all weather conditions
Work underneath checkout counters, in offices, or in all Store locations where electronic equipment is installed
Work extended hours
Stay available to rotate on a 7x24 on-call schedule
Constantly bend, squat down, stand to work in any area, from offices to mechanical rooms
Work on ladders and mechanical scissor lifts of various heights
Preferred
A+ certification from CompTIA
A+ / Network+ certification
Certification in electronics or electrical technology
Company
H-E-B
H-E-B is headquartered in San Antonio, Texas with approximately $46 billion in revenue and 160,000+ Partners.
10001+ employees
H1B Sponsorship
H-E-B has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (27)
2023 (57)
2022 (40)
2021 (28)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Jason L.
President & Chief Operating Officer @ Favor Delivery
Roxanne Orsak
Chief Operating Officer
Recent News
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