Brown and Caldwell · 11 hours ago
Senior Client Service Manager (Water/ Wastewater/ Infrastructure)
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
15+ years expBrown and Caldwell is a full-service environmental engineering and construction services firm seeking a Senior Client Service Manager to lead strategic client development for priority municipal clients in the West region. The role focuses on building relationships, enhancing client satisfaction, and driving growth outcomes for assigned clients while collaborating with internal teams to deliver high-quality work.
Construction
Responsibilities
Build and maintain executive-level relationships with municipal leaders
Lead a Client Service Team to drive multi-level engagement across our organization and the client’s
Maintain a deep understanding of client priorities, pressure points, and long-term plans
Translate client insights into actionable strategies that position our firm to win work and expand partnerships
Align client challenges with our full suite of services and differentiators
Own growth outcomes for assigned clients, including sales, revenue stability, and profitability
Drive winning work by leading opportunity development—guiding capture planning, positioning, and proposal development strategies to secure new projects and programs
Partner with Area Growth Leaders, Area Directors and associated Enterprise organizations to establish and execute a targeted investment strategy
Collaborate with Project Directors and delivery teams to confirm client satisfaction across active projects
Identify and address performance risks early, safeguarding consistent delivery of high-quality work
Leverage active delivery to reinforce value and position for follow-on work and strategic expansion
Lead client growth and business planning processes, establishing clarity of goals, investments, and expected ROI
Track relationship health, opportunity pipeline, and competitive insights
Foster a lifecycle view of client needs from planning through design, construction, and operations
Understand and track competitor’s performance (i.e., wins, losses, market share with client, key staff)
Develop relationships with other firms for intelligence sharing and securing teaming arrangements
Serve as the internal advocate for the client, ensuring decisions reflect partnership needs
Represent the firm externally with professionalism, credibility, and a deep understanding of technical capabilities
Serve in a leadership capacity within professional organizations or NGOs that enhance our brand presence in the marketplace, foster client relationship-building, and create opportunities to connect with potential teaming partners
Qualification
Required
15+ years of experience in the A/E/C industry supporting public water, wastewater, or municipal infrastructure clients
Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role
Demonstrated success in cultivating and expanding long-term client partnerships and achieving growth objectives
Proven ability to win highly competitive projects through disciplined capture planning and positioning
Understanding capital planning, funding mechanisms, regulatory drivers, and utility operations
Experience collaborating with technical delivery teams, pursuit teams, and executive leadership
Proven ability to recruit, develop, and mentor high-performing teams, fostering a culture of collaboration and growth
Effective communication and facilitation skills with the ability to influence without formal authority
Knowledge of large-scale CIP programs, alternative delivery models, and advisory/strategic services
Working knowledge of engineering scopes, project schedules, and project delivery risks
Benefits
Medical
Dental
Vision
Short and long-term disability
Life insurance
An employee assistance program
Paid time off and parental leave
Paid holidays
401(k) retirement savings plan with employer match
Performance-based bonus eligibility
Employee referral bonuses
Tuition reimbursement
Pet insurance
Long-term care insurance
Company
Brown and Caldwell
Brown and Caldwell is the largest engineering consulting firm solely focused on the U.S. environmental sector.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.65MKey Investors
Water Research Foundation
2025-01-09Grant· $0.65M
Leadership Team
Stuart Henshall
Chief Financial Officer
Euan Finlay
President and Chief Operating Officer
Recent News
MarketScreener
2025-12-26
2025-12-26
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