FirstKey Homes · 11 hours ago
Sr Manager, HOA & Municipal Compliance
Atlanta, GA
Full-time
Onsite
Senior Level
6+ years expFirstKey Homes is a company focused on compliance in the Homeowner Association and municipal sectors. The Senior Manager of HOA & Municipal Compliance oversees compliance operations, develops strategies, and ensures adherence to regulations across multiple locations.
Property ManagementReal EstateRentalRental Property
Responsibilities
Assist the Senior Director of Central Operations in developing community compliance strategies related to Homeowner Associations (HOA) and city/county codes. Oversee the implementation and achievement of key initiatives
Assist the Director of Central Operations in leading and managing the daily operations of the community compliance team to best serve the business
Serve as the primary point of contact to dispute or resolve escalated compliance matters
Collaborate cross-functionally with Legal, Finance, Mainstay, Market Operations, and other Central Operations teams to ensure end-to-end compliance alignment
Stay abreast of technologies, best practices, and trends related to compliance tracking. Research, recommend, and implement enhancements to operational practices
Oversee ongoing vendor transitions and API automation processes
Prepare reports, presentations, and other materials to communicate results to business partners and executive leadership
Coordinate with legal counsel for guidance on HOA restrictions, resident complaints, violations, insurance claims, and BTR-related compliance requirements
Ensure compliance with Covenants, Conditions, and Restrictions (CCRs) for all Build-to-Rent (BTR) communities
Track and monitor updates to rental restrictions and licensing requirements; ensure updates are documented and maintained within company systems
Oversee municipal compliance activities including code enforcement coordination, leasing permits, tenant registration, and code compliance violation inspections
Ensure oversight of tenant registration, renter’s insurance compliance, and HOA amenity/community access administration
Oversee legal and financial compliance actions, including intent-to-lien notices, lien filings, and foreclosure processes for both HOA and municipal properties, ensuring all actions are handled accurately, timely, and in accordance with applicable regulations
Develop, document, and reinforce community compliance policies and procedures
Maintain budgets and financial reporting for BTR communities
Review and approve payments for BTR communities
Own and manage budgets for BTR and compliance operations, ensuring fiscal responsibility and variance explanations
Monitor fines and penalties for HOA/municipal violations, legal fees, late fees, and special assessments
Deliver concise, data-driven reporting for executive leadership on compliance performance, fines, and budget adherence
Evaluate financial and operational performance through monthly scorecards
Forecast and plan for seasonal workloads. Collaborate with Human Resources and local markets to identify and acquire workforce needs to ensure HOA amenities — such as pools and clubhouses — are maintained
Monitor and analyze key compliance performance indicators and metrics; identify, investigate, and resolve discrepancies in reporting
Ensure accuracy and timeliness of community compliance data, quality metrics, and reporting across systems
Maintain and regularly update SOPs, workflows, and training documentation within company knowledge systems
Oversee BTR vendor performance, on-site inspections, and property condition reviews
Partner with vendors to ensure service-level agreements (SLAs) are met and escalate underperformance issues as needed
Directly manage and develop a team of Leads, Senior Specialists, Specialists, and offshore agents, including performance reviews, goal setting, and training
Drive professional development, succession planning, and training for the Community Compliance team
Qualification
Required
Bachelor's degree in Business Administration or equivalent work experience and/or education
Minimum 6 years' experience with Homeowners Association Management, Property Management or similar experience
Minimum 3 years' experience managing a team of direct reports to achieve organizational goals
Proven ability to learn, understand and comply with city/county ordinances, HOA covenants, and regulatory organizations
Intermediate proficiency using Microsoft Office (Word, Excel, PowerPoint, Outlook)
Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
Negotiation — Bringing others together and trying to reconcile differences
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Time Management — Managing one's own time and the time of others
Speaking — Talking to others to convey information effectively
Writing — Communicating effectively in writing as appropriate for the needs of the audience
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction
Integrity — Job requires being honest and ethical
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
Persistence — Job requires persistence in the face of obstacles
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
Preferred
Experience using Yardi Voyager, Zendesk, or similar property management program
Experience working in a fast pace, high-growth company
Company
FirstKey Homes
FirstKey Homes is a property management firm that offers rental home properties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Colleen Keating
CEO
Teri Miller
Chief Financial Officer
Recent News
2025-04-01
2025-03-21
Birmingham Business Journal
2025-01-14
Company data provided by crunchbase