WTW · 16 hours ago
Business Operations Associate
United States
Full-time
Remote
Entry, Mid Level
$62K/yr - $68K/yr
3+ years expWTW is expanding its Practice Management & Business Operations within the Americas Insurance Consulting and Technology Business. The Business Operations Associate will design, implement, and optimize operational processes while ensuring alignment across various teams to support business growth.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Partner with operations teams to identify areas for process and data improvement, design solutions, implement and champion the change
Design, implement and optimize SOPs and workflows, ensuring every step of business operation processes are consistent, efficient, and compliant. Driving efficiency, scalability, and growth
Drive data accuracy and insights across sales, service, billing, invoices, and colleague utilization — identifying discrepancies and implementing corrective measures
Uphold data governance and system standards to ensure consistency, reliability, and trust across all revenue and operations data. Creating seamless data flow and visibility cross-enterprise
Support the planning, coordination, and execution of enterprise initiatives to support corporate objectives and operational excellence. Includes performance review initiatives
Partner with practice leaders, consultants and sellers, ensuring smooth training, and ongoing operational engagement and translations of business goals into scalable system capabilities
Champion automation, AI, and process simplification to reduce manual work and accelerate outcomes across the ICT Americas organization
Support the administration and operationalization of Excellence Programs from training to implementation and compliance
Ad hoc projects that support the effective and efficient operations of ICT Americas
Remote position supporting colleagues in the Americas Time Zone with occasional need to support global projects
Qualification
Required
3-5+ years in business and/or sales operations or process improvement roles, preferably in insurance, professional services, technology environment
Advanced proficiency in Microsoft Office and operational technologies
Ability to work overtime as needed
Hands-on implementation experience; proven record of executing complex projects
Influencing, relationship-building, and stakeholder alignment skills across a matrixed organization
Exceptional written and verbal communication, with executive-ready presentation and advisory skills
Collaborative, decisive, and accountable; adept at managing multiple priorities with high integrity and sound judgment
Skilled at building SOPs, workflows, and scalable operational frameworks that support growth and efficiency
Technology-first orientation and eager to adopt modern technology
Self-starter that works well in a team and independently
Ability to multi-task and stay organized while working on a variety of different projects & managing team members within a fast-paced environment
Strong observation, analytical, numerical reasoning, business acumen, and leadership skills
Ability to adapt to fast-paced, high pressure, and changing environments
Demonstrated ability to manage conflict, build consensus, and facilitate problem-solving and collaboration amongst cross functional teams
Preferred
Microsoft Dynamics experience preferred
Benefits
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
10001+ employees
H1B Sponsorship
WTW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
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