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ASM Global · 5 days ago

Sales & Marketing Administrator (LACC-FT)

Los Angeles, CA

Full-time

Onsite

Entry Level

$25/hr - $30/hr

2+ years exp

ASM Global is a leading venue management and live event production company overseeing 450+ iconic venues. The Sales & Marketing Administrator is responsible for providing day-to-day administrative and operational support to the Sales and Marketing team, which includes handling inquiries, coordinating sales efforts, and assisting in event coordination.

Entertainment

Responsibilities

Manage and direct incoming inquiry calls, general information requests, and internal department communications on behalf of the Sales & Marketing Department

Promote positive guest relations, making every effort to accommodate any guest’s reasonable request with the highest standards of courtesy, respect and efficiency

Maintain complete and up-to-date filing systems (both physical and digital) for all department documentation from file assembly through post-event reconciliation per departmental standards

Prepare and distribute reports as requested by the General Manager or Vice President of Sales & Marketing

Monitor and maintain department inventories including office supplies, brochure maps, and sales/marketing materials

Support sales team and potential LATCB as Momentus systems and DocuSign Superuser by stepping in to troubleshoot or assist team(s) with questions

Handle all Internal Event requests from LACC and reserve space using the Event Booking Management System (Momentus)

Liaise with Event and Finance Department to ensure accurate and timely processing of event files

Participate in, coordinate, and/or prepare departmental documentation for meetings as required, including Department, Staff, Committee, and other internal meetings

Support LACC Sales Managers by inputting billable client expenses in Momentus

Act as primary sales contact for all parking agreements

Digitally maintain all department documents and on shared sales drive

Work cooperatively with LA Tourism & Convention Board (LATCB’s) sales team in processing citywide booking requests by reviewing, correcting and approving space reservation forms (transmittal slips) and alerting sales managers of any incomplete or incorrect information

Input Leads and Opportunities into CRM System

Support site inspections and assist with the preparation of quotes as needed

Prepare weekly internal status reports

Prepare monthly reports for campus partners

Input LA Live Campus Calendar into Event Booking Management System (Momentus) on a weekly basis

Process Space Rental Applications and conduct reference checks

Follow up with clients on outstanding marketing assets

Assist in collection of content for internal employee newsletters

Post newly licensed clients to website calendar

Distribution of Press Releases

Act as back-up to Contract Coordinator by working within the Contract Booking System software environment to support entire sales team. This includes entering event bookings, changes and updates, drafting License Agreements and Addendums, sending contracts to clients via DocuSign, tracking returns and processing final documentation

Assist with other administrative tasks as assigned

Perform other duties, special projects and responsibilities as assigned which may or may not be directly related to job specifications

Qualification

Customer ServiceMicrosoft Office SuiteOrganizational SkillsEvent CoordinationCRM SystemProfessional AttitudeProofreadingTechnology LearningCommunication SkillsProblem SolvingTeam CollaborationAttention to DetailAdaptabilityTime Management

Required

Excellent Customer Service skills required

Must be able to maintain good business relations with guests, clients, and service providers

Must possess extremely strong organizational skills with keen attention to detail; Must be a clear, detailed-oriented thinker, able to analyze and resolve problems and exercise good judgement

Must be able to quickly learn and easily understand new technologies and how to independently resolve challenges at hand

Must be able to meet tight deadlines and work effectively in a high-pressure environment

Must possess exceptional verbal and written communication skills with strong proofreading abilities

Must have professional attitude and appearance

Must be able to collaborate with other departments within the LACC and provide effective communication, respecting the chain of command

Must have a positive attitude and the ability to deal well with changing assignments and priorities

Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and the ability to learn required business systems

Must have reliable transportation

Required variable work schedule such as late hours, early mornings, extended hours, holidays, and weekends

A minimum education level of High School Diploma or equivalency (BA/BS degree preferred)

Minimum of two (2) years previous experience in Sales, Marketing, Communications, Entertainment or related industry experience (i.e. advertising agency, radio/television) required