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B&Q · 16 hours ago

Customer Advisor - TradePoint

Hull Road

Full-time

Onsite

New Grad, Entry Level

£12.71/hr - £12.71/hr

B&Q is committed to helping customers improve their homes and is seeking a TradePoint Customer Advisor. In this role, you will engage with trade members, recommend products and services, and build relationships to enhance customer experience.

Home ImprovementHome ServicesReal EstateRetail

Responsibilities

Help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services

Deal with all kinds of trade members every day

Take ownership of your TradePoint members & get to know them & their business through great conversations

Recommend the right products and services for them

Build relationships with customers & identify new business opportunities

Helping trade members get great value through promotions and signing up of our trade loyalty scheme

Continuously develop your skills through training and by learning from others

Pitch in as part of a team and work on a rota that includes weekends, evenings and bank holidays

Qualification

Customer serviceSales skillsCommunication skillsTeamworkRelationship building

Required

Great communicator and team worker

Ability to get on with all kinds of colleagues and customers

Adjust approach in different situations

Build relationships with customers

Eye for new business opportunities

Help trade members get great value through promotions

Willingness to continuously develop skills through training

Flexible to work on a rota that includes weekends, evenings, and bank holidays

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Company

B&Q

Glassdoor3.4

B&Q are the UK’s leading home improvement and garden living retailer with over 300 stores and our Store Support Office in Southampton. It is a sub-organization of Kingfisher.

Founded in 1969