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EverPass Media · 14 hours ago

Senior Solutions Architect

Chicago, IL

Full-time

Hybrid

Senior Level

$140K/yr - $160K/yr

7+ years exp

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. The Senior Solutions Architect is a customer-facing, technical role focused on helping customers successfully integrate EverPass solutions into their IT and AV environments, spanning pre-sales technical discovery, post-sale implementation, and ongoing operational enablement.

eSportsMedia and EntertainmentTicketing

Responsibilities

Partner with Sales to support deal cycles through technical discovery, solution design, and onsite assessments

Act as a trusted technical advisor to restaurant operators, IT leaders, and senior technical stakeholders

Assess existing AV, network, and IT infrastructure, including AV matrix systems, signal routing, and display zoning

Design and recommend scalable solutions for multi-screen, multi-zone environments using EverPass hardware and software

Help scope deployments, identify risks, and ensure technical feasibility prior to deal close

Lead and support implementations of EverPass hardware (media players) and software (apps on Smart TVs and devices)

Travel onsite to customer locations to:

Validate infrastructure readiness

Support or oversee installations involving AV matrix switchers, encoders/decoders, and control systems

Troubleshoot complex signal flow, latency, and compatibility issues across displays and audio zones

Ensure deployments meet EverPass quality, performance, and reliability standards

Serve as an escalation point for complex AV, networking, and device-related challenges

Create clear, scalable playbooks for:

AV matrix configurations and common signal-routing scenarios

EverPass hardware and software deployments

Varying customer environments and technical sophistication

Develop documentation usable by:

Senior technical operators and IT teams

Non-technical restaurant operators and staff

Continuously improve installation standards, diagrams, wiring schematics, checklists, and SOPs based on field learnings

Manage relationships with third-party installers and AV partners

Define installation standards and acceptance criteria for matrix-based AV systems

Train installers on EverPass systems, signal flow best practices, and playbooks

Perform quality control and ensure consistency across installs

Provide feedback to improve installer performance and scalability

Work closely with Customer Success to ensure smooth handoffs and long-term customer satisfaction

Partner with Product and Engineering to relay field insights, customer feedback, and deployment constraints related to AV matrix environments

Influence hardware, software, and tooling decisions based on real-world deployments

Qualification

AV matrix systemsSignal routingCommercial AV systemsNetworking fundamentalsCustomer-facing skillsDocumentation creationThird-party managementCommunication skillsProblem-solving

Required

7+ years of experience in solutions engineering, AV engineering, systems engineering, or a similar customer-facing technical role

Extensive hands-on experience designing, installing, and supporting commercial AV systems, including AV matrix switchers and signal routing architectures

Proven experience integrating new hardware and software into existing IT and AV environments

Strong understanding of multi-source, multi-display video environments

Strong understanding of audio systems and multi-zone audio

Strong understanding of signal flow, latency, and compatibility across AV components

Experience deploying technology in restaurants, bars, or similar commercial hospitality environments

Solid knowledge of networking fundamentals, including switches, routers, PoE, and bandwidth considerations

Basic VLAN and firewall concepts as they relate to AV systems

Experience working with commercial-grade hardware, including displays, mounts, cabling, and infrastructure

Experience working with media players, streaming devices, and Smart TVs

Ability to assess infrastructure readiness and recommend practical upgrade paths when existing systems are insufficient

Proven experience working directly with customers in high-touch, onsite environments

Ability to communicate complex technical concepts clearly to both senior technical operators and IT teams

Ability to communicate complex technical concepts clearly to non-technical restaurant operators and staff

Experience supporting both pre-sales technical discovery and post-sale implementation

Comfortable acting as a trusted technical advisor during sales cycles and deployments

Experience creating clear documentation, playbooks, and installation standards

Ability to operate independently in the field, manage priorities, and solve ambiguous problems

Willingness and ability to travel frequently to customer locations

Preferred

Experience with enterprise or large-scale AV deployments across many locations

Familiarity with leading commercial AV matrix platforms (e.g., Extron, Crestron, AMX, Kramer, Atlona, etc.)

Experience troubleshooting complex AV issues in live, customer-facing environments

Familiarity with restaurant IT ecosystems, including POS systems, digital signage or content distribution platforms, franchise or multi-operator environments

Experience working within operational constraints of live venues (off-hours installs, older buildings, limited infrastructure)

Experience managing or coordinating third-party installers, integrators, or AV vendors

Experience creating training materials or enablement content for installers or partners

Comfort defining acceptance criteria, QA processes, and rollout standards