NextGen | GTA: A Kelly Telecom Company · 23 hours ago
Customer Support Engineer – RAN
Memphis, TN
Contract
Onsite
Mid, Senior Level
5+ years expNextGen, a subsidiary of Kelly Telecom, is seeking an experienced Customer Support Engineer – RAN to support a live Radio Access Network environment onsite in Memphis, TN. The role involves day-to-day operations and maintenance for RAN network elements, troubleshooting issues, and collaborating with various teams to maintain network stability.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Parul Sharma
Responsibilities
Perform day-to-day Operations & Maintenance (O&M) for RAN network elements
Execute first-level troubleshooting for RAN alarms, incidents, and performance issues
Support network activities, upgrades, and maintenance windows
Escalate unresolved issues to vendor support as required
Prepare and update incident reports and activity documentation
Work closely with field, NOC, and engineering teams to maintain network stability
Define project scope, goals, and deliverables aligned with Ericsson’s strategic objectives
Develop detailed project plans, schedules, milestones, and deliverables
Coordinate internal and external teams to ensure flawless execution
Manage project budgets, track expenses, and maintain cost controls
Monitor and report project progress, risks, and issues to stakeholders
Lead project meetings including status reviews, risk assessments, and post-mortems
Drive clear and effective communication across cross-functional teams, stakeholders, and clients
Apply Agile, Scrum, and/or Waterfall methodologies based on project needs
Ensure compliance with Ericsson’s project management governance and standards
Qualification
Required
Hands-on RAN Operations & Maintenance experience (years must be specified)
Recent Nokia RAN experience (within the last 2 years)
Proven experience working with Nokia RAN equipment
Strong understanding of LTE and 5G NR RAN architectures
Ability to troubleshoot live production RAN networks
5+ years of IT project management experience, preferably in telecommunications, IT, or technology environments
Proven success managing multiple, complex infrastructure or migration projects
Strong attention to detail with consistent on-time delivery
Bachelor's degree in Business Administration, Project Management, or related field
PMP or PRINCE2 certification required
Preferred
Exposure to Industry 4.0 initiatives is a strong plus
Benefits
Health, Dental and Vision Benefits
401k
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks.
501-1000 employees
H1B Sponsorship
NextGen | GTA: A Kelly Telecom Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (23)
2023 (19)
2022 (16)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase