Seattle Parks and Recreation · 4 hours ago
Group Program Registration Specialist (Administrative Specialist I)
Seattle, WA
Full-time
Onsite
Entry Level
$33.08/hr - $38.25/hr
1+ years expSeattle Parks and Recreation is a national leader in providing services and programs for public spaces. The Group Program Registration Specialist will serve as a first-line receptionist and registrar, managing program registrations and volunteer scheduling while delivering excellent customer service to teachers, parents, and school groups.
Government Administration
Responsibilities
Greet customers primarily over the telephone and provide information regarding environmental education programs and events
Explain policies, procedures and requirements related to class enrollment, program participation or facility use
Engage customers to resolve problems and complaints using program and operations policies and procedures
Use a computerized point of sale/event registration system (Active Net). However, in the event of power outages, positions will be required to, accurately, perform tasks manually using paper receipts and a calculator
Collect associated fees, payments made in cash, check, credit cards, vouchers and/or automatic debts and uses a computerized database registration system to register payments of participants for various activities/classes, program and schedules facility space rentals
Provide receipts, refunds credits and/or change due to customers
Generate and retrieve reports from computerized registration system (Active Net)
Open and close customer accounts, response to requests, verify and/or change customer information for proper billing and collections, collect payments and fees, and process refunds when needed
Ability to use volunteer management software (Volgistics) to track all volunteer hours, make sure all volunteers are up to date on background checks and other required paperwork, schedule volunteer for shifts and print reports for management
Ability to provide excellent communication to both internal and external customers in oral and written formats (experienced in using Outlook). Provides accurate and prompt information to colleagues, customers, and teammates
Excellent ability to work in a team environment with a “can do” attitude that is positive and welcoming
Ability to train and work cooperatively with staff and volunteers
Manage and schedule over 80 volunteers who help administer environmental education programs
Help volunteers find information they may need about the classes they are teaching that day. Use volunteer software (Volgistics) to see volunteer class information
Take notes at team meetings, create marketing materials, and works in collaboration with staff to market EE programs to schools. Able to work in a highly dynamic, fast-paced environment
Type narrative reports, contracts, invoices, forms, charts, and correspondence; provides editing, formatting and proofreading services while preparing finished copy
Establish and maintain files, logs, indexes and record keeping systems; prepares record retention cycles and maintains appropriate historical data
Respond to inquiries regarding work or program AREA, requiring evaluation of inquiry to provide the proper response
Research records, prepares and assembles appropriate information for reports and updates data as necessary
Qualification
Required
Requires one year of office clerical support experience (or a combination of education, training, and/or experience which provides evidence of the ability to perform work of the class)
One year experience utilizing a computerized point of sale/event registration system in a customer service-related capacity
One year experience managing and scheduling volunteers and using a volunteer database system
Ability to interpret and comply with policy and procedures including cash handling, scholarships and third-party billing, and general SPR policy and procedure
A solid customer service orientation and commitment to department values
Excellent 'people skills' with ability to effectively deal with a wide range of diversity and cultures within and external to the Community Center and Recreation Division
Excellent writing and oral communication skills
Current State of Washington driver's license
American Red Cross Multi-Media First Aid Card and CPR certification within 30 days of employment
Successfully complete Payment Card Industry (PCI) training and comply with standards
Successfully complete cash handling training and maintain departmental compliance standards
Benefits
Vacation time
12 paid holidays
Sick leave
Medical, dental, vision, life and long-term disability insurance for employees and their dependents
Company
Seattle Parks and Recreation
Seattle Parks and Recreation provides welcoming and safe opportunities to play, learn, contemplate and build community, and promotes responsible stewardship of the land.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
C. Rose Smith
Executive Assistant to Robert Stowers, Enterprise Partnerships in Community (EPIC) Division Director
Lisa Ciecko
Manager | Green Seattle Partnership, Integrated Pest Management, and Wildlife Management
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