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FanDuel · 4 days ago

VIP Account Manager, Kansas

Kansas City, KS

Full-time

Hybrid

Entry, Mid Level

$79K/yr - $99K/yr

2+ years exp

FanDuel Group is looking to expand its VIP department for their online casino and sportsbook. The VIP Account Manager will manage a portfolio of high-net-worth customers, focusing on building strong relationships to enhance customer loyalty and provide an excellent experience.

Fantasy SportsGamingSports

Responsibilities

Manage and retain a portfolio of High Value Players

Provide an enhanced proactive one stop service to encourage loyalty

Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do

Collect and document customer profiles

Develop relationships and offer tailored rewards through regular correspondence

Meet pre-determined productivity, quality, and Service Level Agreement targets

Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback

Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements

Meet and host VIPs at Hospitality events

Deliver against company responsible gaming protocols

Opportunity to mentor and develop VIP Hosts within the team

Qualification

Online gaming knowledgeHigh-end customer serviceBusiness to Customer SalesAnalytical skillsCommunication skillsOrganizational skillsPeople-focused personalityPassion for serviceMarketingExcel proficiency

Required

Excellent verbal and written communication skills

Knowledge of online gaming industry essential

Passionate about providing top level service

Confident and people focused personality

Excellent analytical skills and experience with Excel

Strives to meet targets and deadlines

Excellent organizational and planning skills

Willing and able to work non-traditional business hours

Travel for this role is expected around 25% of the time

Preferred

Minimum 2 years of experience in high end customer service field preferred

Business to Customer Sales experience preferred

Understanding of Marketing processes preferred

Benefits

We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.

We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more.

This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits.

This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.

This role includes paid personal time off and 14 paid company holidays.

FanDuel offers paid sick time in accordance with all applicable state and federal laws.