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Global Payments Inc. · 1 day ago

Associate Product Manager — Commerce & ACTIVE Refund

New York, NY

Full-time

Onsite

New Grad, Entry Level

Global Payments Inc. is seeking an Associate Product Manager to join the Commerce product team, focusing on the implementation and performance of commerce-related products. The role involves primary product ownership of ACTIVE Refund and collaboration with various internal teams to ensure product health and operational consistency.

AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments

Responsibilities

Serve as the primary product owner for ACTIVE Refund, responsible for day-to-day product health, performance tracking, and operational consistency

Monitor adoption, conversion, refund outcomes, and revenue performance across event types and seasons

Produce recurring reports and summaries used by product, finance, and operations leadership

Act as a core member of the Commerce team, supporting implementation and maintenance work across commerce products, including ACTIVE Advantage

Contribute to the launch and upkeep of ACTIVE Advantage benefits, working with internal teams to ensure offerings are accurately represented and properly supported across systems

Be a primary user of the Commerce Admin Tool and work closely with the Commerce product team to improve workflows, usability, and reliability based on real operational usage

Provide structured feedback and requirements to the Commerce product team informed by hands-on administration and support needs

Maintain clear product documentation and internal references that support cross-team alignment

Partner with Finance to track pricing, cost ratios, and overall financial impact of ACTIVE Refund

Coordinate with Customer Support and Operations to identify recurring issues and ensure they are addressed through product or process improvements

Qualification

Excel / Google SheetsProduct management workflowsData interpretationCommerce systems experienceOperational responsibility managementClear written communicationCross-team coordination