DemandFactor ยท 1 day ago
Client Success Representative (Remote)
United States
Full-time
Remote
Entry, Mid Level
2+ years expDemandFactor is seeking a Client Success Representative to build strong customer relationships and ensure a great experience for clients. The role involves account management, collaboration with internal teams, and delivering excellent customer service.
AdvertisingBrand MarketingContent CreatorsContent MarketingDigital MarketingEmail MarketingLead GenerationMarketing
Responsibilities
Develop and nurture relationships with selected accounts for successful campaigns
Be a trusted advisor and expert in our DemandFactor offerings
Work with internal experts to deliver excellent campaign leads and ensure clients are happy
Collaborate with the Sales team from proposal to delivery, addressing options and integrations
Manage account documentation, including reports and recommendations
Handle post-sale account management, fostering growth through great customer service
Qualification
Required
Excellent written and verbal communication skills with a strong connection to customer success
Highly organized and detail-oriented, able to handle over 30 clients effectively
Ability to thrive collaboratively in a team and independently with minimal supervision
Strong problem-solving skills, with the ability to engage and interact with internal teams
Logical thinking to diagnose and resolve issues, recognizing when escalation is needed
Comfortable learning various software, from MS Office (Excel) to CRM systems
Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
Preferred
Minimum two years of account management or customer service experience preferred
Company
DemandFactor
Demand Generation and Performance Marketing Company
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase