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Saint Francis Healthcare System · 3 days ago

Customer Service Specialist

Cape Girardeau, MO

Full-time

Hybrid

Entry Level

1+ years exp

Saint Francis Healthcare System is seeking a Customer Service Specialist who will handle questions and concerns regarding billing or payment issues for both hospital and physician services. The role involves assisting customers, scanning financial documentation, and ensuring the timely distribution of mail while maintaining confidentiality and adhering to the company's mission and values.

Health CareMedicalNon ProfitPrimary and Urgent CareWellness

Growth Opportunities

Responsibilities

Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by customers on the phone or in person

Possessing basic knowledge of policy and processes utilized by the Combined Billing Office and using system programs and edits to efficiently assist customers without transferring or referring to others

Scanning of financial documentation received on accounts to the electronic record and proper indexing of those records

Responsible for accurate and timely distribution of mail to appropriate office staff

Responsible for the daily reconciliation with Early Out and Bad Debt vendors on files received or transmitted

Troubleshooting and mitigating corrective actions needed to rectify known issues

Working and maintaining work queues associated with the position

Living the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center

Maintaining restricted or confidential information from many sources within the Medical Center

Any and all duties as assigned by Assistant Manager, Manager or Director

Qualification

Customer service experienceHealthcare knowledgeFinance knowledgeCommunication skillsProblem-solving skills

Required

High School Diploma or equivalent

Preferred

Accounting courses or training

Minimum of one (1) year healthcare, finance, business, call center, or customer service experience

Benefits

Employee Assistance Program

Company

Saint Francis Healthcare System

Saint Francis Healthcare System is guided by our mission to provide a ministry of healing, wellness, quality and love inspired by our faith in Jesus Christ.

Founded in 2012

Cape Girardeau, Missouri, USA

1001-5000 employees