Patient Outreach Coordinator (Pharmacy Technician) - TX License Required jobs in United States
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Shields Health Solutions · 5 hours ago

Patient Outreach Coordinator (Pharmacy Technician) - TX License Required

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Shields Health Solutions is a company focused on specialty pharmacy services, and they are seeking a Patient Outreach Coordinator to grow their patient population. The role involves making outbound calls to educate patients about the pharmacy services and enrolling them in the program.

BiopharmaHealth CareMedicalPharmaceutical
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Growth Opportunities

Responsibilities

Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
Educate patients on the services offered by the Shields Specialty Pharmacy Program
Protect Shields values by keeping information confidential
Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model
Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids
Ability to be flexible on shift times: (typical shift times: M-F: 8:00AM - 6:00PM CST, flexibility with occasional Sat: 11:00AM-4:00PM)
Perform other duties as assigned

Qualification

Texas Pharmacy Technician LicenseNational Certification from PTCBProficient in Microsoft OfficeCustomer service experienceEmpathyVerbal communication skillsAttention to detailOrganizational skillsSelf-motivationResults-oriented

Required

Texas Pharmacy Technician License and National Certification from PTCB or equivalent is required
1+ years' experience as a Pharmacy Technician or related experience
High school diploma or GED required
Ability to verbally communicate a compelling reason why patients should use Shields pharmacy
Strong verbal communication and phone skills
Enjoys talking with patients and can empathize with their situation
Proactively engaging patients telephonically
Ability to quickly build rapport and relate with patients over the phone
Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy
Excellent communication, organizational and prioritization skills
Attention to detail
Ability to learn new processes and implement them quickly
Results-oriented with a positive outlook
A clear focus on high quality
Proficient in Microsoft Office particularly Excel, Word, and Outlook
Prior customer service experience / outbound call experience

Company

Shields Health Solutions

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Shields Health Solutions is a specialty pharmacy accelerator that partners with hospitals to develop and manage specialty pharmacy programs.
dateFounded in 2012
location
Stoughton, Massachusetts, USA
people-size501-1000 employees
web-link
https://shieldshealthsolutions.com

Funding

Current Stage
Late Stage
Total Funding
$3.5B
Key Investors
Evernorth
2025-09-02Corporate Round· $3.5B
2025-09-02Acquired

Leadership Team

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Ryan Cassidy
Chief Financial Officer
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Daniel Ramey
Chief Operating Officer
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Recent News

PR Newswire
September in Review: 11 Top Health Press Releases
2025-10-03
VatorNews
West coast states unite against CDC, HealthEdge merges with UST HealthProof, and Shields Health Solutions raises $3.5B
2025-09-23
Fierce Healthcare
Cigna exec says Express Scripts poised to weather eventual PBM reform
2025-09-16
Company data provided by crunchbase