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Apartment List · 5 days ago

Senior Account Manager - Greater NYC Area

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $136K/yr

5+ years exp

Apartment List is passionate about building long-term, successful partnerships with their partners. They are seeking a Senior Account Manager to manage a territory-based book of business, focusing on nurturing relationships with property management companies and driving value through effective account management.

MarketplaceReal EstateRentalRental PropertySearch Engine

Growth Opportunities

Responsibilities

Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs) acting with 100% responsibility for all outcomes

Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List

Develop comprehensive account plans to identify growth opportunities, address client challenges and achieve long-term success within your assigned book of business

Drive meaningful adoption of Apartment List’s AI platform within your book of business

Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn

Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction with minimal oversight

Work collaboratively with marketing directors, regional property managers and other decision makers and influencers remotely and in-person within your assigned territory to maintain relationships and explore growth opportunities

Partner with cross-functional teams to ensure a seamless and effective partner experience

Lead and mentor junior account managers, providing guidance on sales and retention strategies

Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools

Assist with account implementation and support account performance following changes or additions

Qualification

Account managementClient successData analysisSalesforcePresentation skillsMentoringGenerative AI toolsProblem-solvingCollaborationRelationship building

Required

5+ years of account management or client success experience, ideally within a remote role where you've acted as the true partnership owner overseeing all aspects of the partners' business

A track record of exceeding goals and quotas in past roles

Proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing multi-product negotiations at time of renewal

Experience developing compelling, impactful, data-driven complex presentations and presenting to diverse stakeholders

Ability to translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze and distill findings

Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations

Detail-oriented, proactive, and possess excellent problem-solving skills, with the ability to mitigate risks and build solutions for your partners

Experience with Salesforce and Salesloft

Consultative approach to account management, with a strong focus on collaboration, relationship building and delivering value to partners

Proven experience working with generative AI tools and technologies