Apply on Employer Site

Saint Francis Healthcare System · 5 hours ago

Patient Accounts Customer Service Specialist

Cape Girardeau, MO

Full-time

Hybrid

Entry Level

$15/hr - $15/hr

1+ years exp

Saint Francis Healthcare System is committed to providing quality healthcare services, and they are seeking a Patient Accounts Customer Service Specialist. This role involves managing customer inquiries related to billing and payment issues, ensuring accurate documentation and communication within the department.

Health CareMedicalNon ProfitPrimary and Urgent CareWellness

Growth Opportunities

Responsibilities

Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person

Possess basic knowledge of policy and processes utilized by the Combined Billing Office

Use system programs and edits to efficiently assist customers without transferring or referring to others

Responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records

Responsible for accurate and timely distribution of mail to appropriate office staff

Responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted

Troubleshoot and mitigate corrective actions needed to rectify known issues

Responsible for working and maintaining work queues associated with the position

Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center

Constantly works with and maintains restricted or confidential information from many sources within the Medical Center

Any and all duties as assigned by Assistant Manager, Manager or Director

Qualification

Customer service experienceHealthcare knowledgeFinance knowledgeCall center experienceAccounting training

Required

High School Diploma or equivalent

Preferred

Accounting courses or training

Minimum of one (1) year healthcare, finance, business, call center, or customer service experience

Benefits

Employee Assistance Program

Company

Saint Francis Healthcare System

Saint Francis Healthcare System is guided by our mission to provide a ministry of healing, wellness, quality and love inspired by our faith in Jesus Christ.

Founded in 2012

Cape Girardeau, Missouri, USA

1001-5000 employees