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International Workplace Group plc · 3 days ago

Legal Collections Associate

United States

Full-time

Remote

New Grad, Entry Level

$19/hr - $19/hr

International Workplace Group plc has been a leader in the flexible workspace revolution for over 30 years, providing innovative workspace solutions for various organizations. They are seeking a Legal Collections Associate to act as a liaison with debt collection agencies, manage delinquent accounts, and support recovery efforts through effective communication and data analysis.

CommercialVirtual Workforce

Responsibilities

Act as a liaison between our company and external debt collection agencies

Collaborate with partner agencies to strategize and execute collection efforts on delinquent accounts

Provide timely support and guidance to external partners to optimize recovery performance

Communicate regularly via phone and email with agency representatives to resolve issues and coordinate case actions

Directly engage with delinquent clients via phone and email to collect on past-due debts when necessary

Negotiate payment arrangements and ensure compliance with company policies and applicable regulations during client interactions

Analyze collection data using Excel and other Microsoft Office tools to identify trends and opportunities for improvement

Prepare reports and summaries for internal stakeholders regarding collection progress and performance metrics

Qualification

Debt collections experienceMicrosoft Excel proficiencyCommunication skillsOrganizational skillsLegal collections knowledgeThird-party agency experienceCompliance standards knowledge

Required

Substantial experience in debt collections or a related field

Proficiency in Microsoft Excel and other Office applications; ability to analyze and interpret data effectively

Strong verbal and written communication skills; ability to build and maintain professional relationships with external partners and clients

Detail-oriented with the ability to manage multiple priorities and deadlines

Preferred

Familiarity with legal collections processes and terminology

Experience working with third-party collection agencies

Knowledge of compliance standards in debt collection

Benefits

Excellent benefits

Company

International Workplace Group plc

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IWG: the world’s leading platform for work, revolutionising how and where people work IWG (International Workplace Group) is the global leader in hybrid and platform working.

Founded in 1989