ServiceNow · 18 hours ago
Senior Staff Inbound Product Manager | Security
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$188K/yr - $328K/yr
9+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work smarter and faster. In this role, you will lead the development of core capabilities within ServiceNow’s AI Control product, focusing on AI governance, security, and interoperability.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
You will be responsible for driving the evolution of ServiceNow’s AI governance layer, ensuring enterprises can safely adopt and scale AI through:
Strong security and privacy controls
Real-time monitoring and observability of AI interactions
Automated remediation and action workflows
Guardrails that enforce safe, compliant, policy-aligned AI behavior
Enterprise oversight across all AI agents, models, and integrations
This role places you at the center of AI transformation, defining how secure and governed connectivity works across AI agents, enterprise systems, and external platforms—leveraging emerging interoperability standards like Model Context Protocol (MCP) and Agent-to-Agent (A2A) frameworks
You’ll partner closely with engineering, design, security, data governance, and AI/ML teams to deliver a unified platform experience where AI access governance, controls, and observability converge
You’ll also help shape industry standards by collaborating with leading partners and standards bodies
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Experience integrating AI into workflows, decision-making, or automation
Strong understanding of AI-specific security, privacy, and governance risks, including model misuse, prompt injection, data leakage, and unsafe outputs
Familiarity with MCP, A2A agent communication, agent lifecycle management, interoperability patterns, and orchestrated agent workflows
Deep background in data security, including encryption, data access policies, safe data routing, personal data protections, and privacy-by-design
Hands-on experience with designing AI access security controls, such as role- and policy-based restrictions on AI usage, guardrails and content safety filters, monitoring and logging of AI interactions, auditable decision trails and compliance reporting
Understanding of frameworks such as NIST, SOC 2, ISO 27001, GDPR, and how they influence enterprise AI governance
Proven product management experience (typically 9+ years) defining strategy, requirements, and roadmaps for complex enterprise or platform products
Ability to write user stories, work closely with engineering, prioritize at scale, and drive execution end-to-end
Experience collaborating with Security, Legal, AI/ML, Data Governance, Design, and Architecture teams
Strong ability to think from both developer and admin perspectives—translating needs into secure, intuitive, compliant product capabilities
Experience shaping AI user experiences, including interfaces for managing guardrails and access controls, AI monitoring dashboards and insights, admin and developer-facing experiences for governing agents and models
Prior experience in SaaS, enterprise platform, or developer-oriented environments (no API-specific requirements)
Ability to communicate complex ideas clearly to technical and non-technical stakeholders
Strong customer empathy and curiosity—able to deeply understand problems and translate them into actionable product direction
Excellent prioritization discipline, focusing on high-impact outcomes in fast-moving AI environments
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase