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BroadPath · 2 days ago

Bilingual Outbound Medicaid Sales Coordinator- Work at Home!

United States

Full-time

Remote

Entry Level

$17/hr - $18.50/hr

1+ years exp

BroadPath is hiring Bilingual Outbound Medicaid Sales Coordinators to work from home. The role involves conducting outbound calls to educate members on Medicaid benefits and assist them through the application process while ensuring compliance with regulations.

Hospital

Hiring Manager

David G.

Responsibilities

Must be bilingual (English/Spanish)

Take a consultative approach when engaging with members

Demonstrate a high level of self-motivation and initiative

Conduct outbound calls to individuals who may qualify for Medicaid, following approved scripts and compliance guidelines

Verify eligibility requirements by gathering demographic, household, and income information from members

Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines

Assist with applications by walking members through the process or directing them to appropriate resources

Update and maintain records in CRM or eligibility systems with accurate, timely, and complete information

Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams

Ensure compliance with HIPAA and state/federal regulations during all interactions

Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations

Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets

Be receptive to feedback for continuous improvement

Document and report member DNC and program opt-out requests