WorldStrides · 8 hours ago
Program Manager
Austin, TX
Full-time
Hybrid
Entry, Mid Level
1+ years expWorldStrides is the global leader in educational travel and experiential learning, providing programs for over half a million students annually. The Program Manager is responsible for advising and supporting students participating in higher education programs, ensuring a smooth journey from application to departure while maintaining communication with students, families, and university partners.
EducationTransportationTravel
No H1B
Responsibilities
Student Advising & Case Management
Provide high‑quality advising from application through program departure using established best practices
Maintain proactive communication via phone, email, and virtual meetings
Review and determine eligibility of student applications for designated program locations
Advise students on academics, course registration, host university expectations, housing, visas, budgeting, cultural preparation, and program logistics
Review course selection forms, academic documentation, and placement exams; manage accurate and highly-detailed course information
Manage and update pre-departure orientations for assigned locations
Prepare Arrival Guides and all pre‑departure materials for each student cohort
Support visa advising for destinations (e.g., Australia, Japan, New Zealand), in coordination with internal teams
Track acceptance timelines, enrollment metrics, and withdrawals; use these insights to inform best practices
Communicate professionally with families and U.S. university partners regarding program details, expectations, and processes
Respond to on‑site incident reports in collaboration with regional teams and other internal stakeholders
Participate in the program-wide on‑call rotation approximately once per year
Review program evaluations and work with the Team Lead on improvements
Support emerging projects, new program locations, and evolving responsibilities driven by enrollment trends
Optional domestic travel to support recruitment efforts and pre‑departure orientations at U.S. universities
Qualification
Required
Bachelor's degree
Strong interest in international education and student development
Excellent written and oral communication skills, including strong phone presence
Demonstrated critical thinking and ability to work calmly under pressure
Detail‑oriented with strong time‑management and organizational skills
Ability to work both independently and collaboratively
Willingness to take on responsibilities beyond core tasks as needed
Ability to lift up to 30 lbs (e.g., recruitment materials)
Valid passport in the even international program support is needed
Friendly, positive, service-oriented approach to student support
Strong intercultural communication skills in a professional context
Preferred
1–3 years of professional experience preferred
Experience living, studying, or working abroad (e.g., Australia, New Zealand, Japan, South Korea, Southeast Asia)
Previous experience in student advising, customer service, or administrative roles
Benefits
Excellent medical, dental, and vision coverage
Life, accidental death and dismemberment, accident, critical illness, and disability insurance
FSA healthcare
FSA dependent care
HSA with employer contribution
Generous 401k match
10 paid floating corporate holidays
1 paid volunteer day
Up to 25 accrued PTO days to start – accrue up to 28 over 3 years
Up to 4 mental health days per year
5 bereavement days
Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually
Opportunities for paid and discounted travel
Flexible work schedule providing on-site, remote, and virtual office opportunities
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council
Fitness Center and café onsite at select locations
Employee Assistance Program (EAP)
Paid Parental, Caregiver, and Disability leave
Team Member Discount Program
Company
WorldStrides
With nearly 50 years of experience, WorldStrides is the largest and most trusted accredited student travel organization in the U.S.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-11-09Private Equity
2016-02-11Acquired
1998-01-01Private Equity
Leadership Team
Kellie Goldstein
Chief Financial Officer & Chief People Officer
Mark Gallovic
Vice President, Strategic Partnerships, WorldStrides Higher Education
Recent News
GlobeNewswire News Room
2024-12-20
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