SoFi · 1 week ago
Fraud Prevention and Detection Specialist, Lending
FL - Jacksonville, UT Cottonwood Heights
Full-time
Onsite
Entry Level
1+ years expSoFi is a next-generation financial services company and national bank that is transforming personal finance. They are seeking a Fraud Prevention and Detection Specialist to conduct reviews on suspicious member accounts, analyze fraudulent activity, and assist in the development of policies to prevent fraud.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems
Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and takes appropriate action based on results
Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and SoFi Members
Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
Interacts with SoFi members, as needed, who are reporting fraudulent activity
Review Member accounts for potential fraudulent activity
Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
Provide escalation and updates to the supervisor regarding alerts worked
Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
Handle any special projects as assigned by the fraud management team
Qualification
Required
1+ years experience in banking, financial services, and/or other related industries
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
Ability to use Microsoft Office products
Excellent written and verbal communication skills
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Detail-oriented and process-oriented approach
Accepts responsibility, ownership, and accountability for work results
Finds a high-volume, dynamic, and team-focused environment engaging
Ability to organize and prioritize workload
High school diploma or equivalent
Must have the availability to work flexible hours that will include weekends
Preferred
Knowledge of personal loan product
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
The Motley Fool
2026-01-17
Business Wire
2026-01-16
The Motley Fool
2026-01-16
Company data provided by crunchbase