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Custom Mechanical Solutions · 20 hours ago

National Account Service Project Coordinator

Bellevue, Washington

Full-time

Hybrid

Mid Level

$60K/yr - $75K/yr

3+ years exp

Custom Mechanical Solutions delivers energy-efficient HVAC systems across the Pacific Northwest, with expertise in healthcare, education, data centers, and retrofit projects. The National Account Service Project Manager will assist in managing warranty and service-related projects for national accounts, ensuring timely execution and resolution of service requests and warranty claims.

ConstructionConsulting

Responsibilities

Assist in planning, execution, and management of warranty and service projects for national accounts

Ensure that all service-related projects are delivered on time and meet client expectations

Serve as key point of contact for national accounts, helping to coordinate service request and warranty claims

Communicate project timelines, status updates, and service progress to clients regularly

Assist in managing warranty claims by ensuring documentation is accurate and complete

Track and follow up on warranty service requests to ensure timely resolution

Work with internal teams to coordinate and resolve service-related issues

Support the efficient handling of warranty and service claims by communicating with vendors and partners

Maintain accurate records of warranty claims, service requests, and project deliverables

Help prepare regular reports on performance, client satisfaction and resolutions

Assist in identifying issues with warranty or service projects and contribute to problem-solving efforts

Ensure issues are resolved promptly and escalate when necessary

Ensure all warranty service projects are completed in accordance with quality standards and customer expectations

Assist in reviewing completed work to ensure compliance with service agreements and warranty terms

Provide administrative support to senior project managers, including preparing reports, managing timelines, and handling communications with clients, vendors and stakeholders

Qualification

Project CoordinationHVAC ExperienceMicrosoft OfficeCustomer ServiceProblem Solving

Required

Three to Five years project coordination experience in high volume, fast paced and high-pressure work environment

Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, ipad)

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret graphs

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Mental stamina for problem solving and prioritizing multiple tasks

Ability to manage people and situations when conflicts arise

Ability to seize opportunities with the drive to complete goals

Ability to establish and grow relationships with customers through effective verbal and written communication

Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners

Able to solve problems and skillfully negotiate with a minimum of noise while managing stress

Demonstrates integrity and trust through appropriate directness and truthfulness

Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings

While performing the duties of this job, the employee is regularly required to operate a computer keyboard and to reach with hands and arms

The employee frequently is required to stand, walk, and sit

The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus