Zocdoc · 15 hours ago
Technical Implementation Specialist
New York, NY
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $85K/yr
2+ years expZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. As a Technical Implementation Specialist, you will onboard large health systems and enterprise clients, ensuring a seamless technical experience and providing white-glove support throughout the integration journey.
Health CareMedicalmHealthMobile AppsScheduling
Responsibilities
Own the technical onboarding process for health systems and enterprise provider groups from discovery to go-live
Act as the primary technical point of contact, managing integrations across Zocdoc’s internal teams and client stakeholders
Coordinate project timelines and deliverables, ensuring successful implementations that align with client needs and Zocdoc's KPIs
Troubleshoot complex sync and integration issues, perform QA testing, and provide go-live support
Document technical workflows and maintain internal knowledge bases
Partner with Engineering and Product teams to escalate and resolve technical roadblocks
Train support specialists and contribute to team onboarding and process improvement efforts
Assist with technical pre-sales conversations and respond to RFPs or stakeholder questions when needed
Handle sensitive customer data and business information with the highest standard of confidentiality and integrity
Qualification
Required
2+ years of experience in Tier 1 or Tier 2 technical support, help desk, or customer-facing roles, with a strong aptitude for troubleshooting and solving technical issues
A proven ability to diagnose and communicate complex technical problems clearly and effectively
Hands-on experience with tools like Jira, Confluence, Monday.com, and Excel or Google Sheets to manage tasks and track progress
Strong written and verbal communication skills—you can translate technical concepts into clear, client-friendly language
Demonstrated leadership within a team setting (e.g., mentoring, encouraging peers, or taking initiative to improve team processes)
Excellent multitasking and time management skills in a fast-paced, dynamic environment
A collaborative mindset and experience working across cross-functional teams
A strong sense of ownership and a customer-first attitude—you're passionate about delivering high-quality service
An empathetic, professional approach to client interactions, with a consistent focus on the customer experience
Benefits
Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified
Company
Zocdoc
Zocdoc is a digital marketplace company that connects healthcare patients and doctors.
501-1000 employees
H1B Sponsorship
Zocdoc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (3)
2023 (6)
2022 (20)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$375.94MKey Investors
Francisco PartnersFounders FundKhosla Ventures
2021-02-11Private Equity· $150M
2019-07-01Series D
2017-05-30Secondary Market
Leadership Team
Oliver Kharraz
CEO & Founder
Netta Samroengraja
Chief Financial Officer
Recent News
2026-01-07
2025-12-11
Company data provided by crunchbase