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EagleBank · 3 days ago

Sales and Service Supervisor

Lexington, MA

Full-time

Onsite

Entry, Mid Level

$24.56/hr - $30.63/hr

2+ years exp

Eagle Bank is a thriving, independent community bank focused on creating a positive brand culture. The Sales and Service Supervisor oversees daily operations in the teller, vault, and customer service areas, ensuring effective branch performance and fostering a collaborative environment.

BankingFinancial Services

Responsibilities

Supervises all activities related to the daily operation of the teller, vault, and customer service areas to ensure the ongoing, effective performance of the branch

Identifies inefficient branch processes and makes recommendations for improvements

Provides assistance with the development and implementation of related branch procedures

Participates in team efforts to achieve branch goals including core deposits and loan referrals

Fosters a positive environment by modeling cultural expectations of accountability, inclusion, flexibility, continuous improvement and collaboration as a results driven leader with an optimistic, can-do attitude

Participates in the interviewing, hiring, orienting, coaching, training, and evaluation of staff

Collaborates with Human Resources on employee relations strategies

Makes recommendations for the continuing development of staff to ensure effective succession planning

Supervises and/or participates in opening and closing of branch and branch security

Administers the branch cash vault and ATM as needed

Approves transactions within approved limits including, but not limited to: check cashing, deposits, withdrawals, fee waivers, etc

Assists with schedule and branch staff assignments to ensure sufficient coverage and proper performance of the branch

Provides internal and external customer support as needed, including but not limited to: greets customers, handles cash and non-cash customer account transactions and servicing functions, responds to product/service/account inquiries, assists with research requests, resolves/escalates customer issues as necessary/appropriate, educates customers on how to conduct simple transactions through self-service technologies, etc

Initiates product and service referrals to appropriate department or individual for follow-up

Participates in activities for generating new business such as promoting branch sales culture and special promotional events

Maintains working knowledge of the Bank’s products and services, branch operations and related I.T. systems, in addition to regulatory requirements

Supervises and assists branch staff regarding the interpretation and implementation of Bank policies and procedures

Provides timely assistance with required audits, reports, schedules, etc

Functions in the capacity of Teller/Sr. Teller/Sales & Service Associate/Supervisor at any branch location as requested/required, including but not limited to: managing personal cash drawer and opening accounts

Organizes and maintains work station in a neat manner, in accordance with Bank standards

Qualification

Customer service experienceCash handling experienceSupervisory experienceSales experienceProficient in MS OfficeElectronic banking knowledgeInterpersonal skillsCommunication skillsAttention to detailAdaptability