Alliant Insurance Services · 18 hours ago
Help Desk Specialist (Remote - PST)
United States
Full-time
Remote
Entry Level
2+ years expAlliant Insurance Services is one of the nation’s largest and fastest-growing insurance brokerage and consulting firms. They are seeking a Help Desk Specialist responsible for providing technical support, troubleshooting issues, and maintaining personal computers and software within a network environment.
ConsultingFinancial ServicesInsurance
Responsibilities
Assists with technical support issues and responds to all problems in a timely, courteous manner
Troubleshoots, isolates, documents, and resolves problems reported by users; organizes problem resolution based on type and severity of outage
Informs users of progress and recommends method to eliminate multiple calls on previously reported problems
Identifies problem trends and makes recommendations to management in order to minimize ongoing issues
Assists with hardware and software installations
Builds and maintains PC systems; performs quality analysis and follow-up
Assists with 1st and 2nd level support after normal business hours for all critical network systems
Identifies and differentiates between hardware and software problems to assist with problem identification and resolution
Initiates network troubleshooting and determination of appropriate escalation path
Communicates accurate technical information to management, support staff and users
Deploys and troubleshoots issues with VoIP Telephone system
Resolves and works proactively on virus issues and initiatives
Responds to a rapidly changing technical environment and the requirements of the user community
Keeps current and knowledgeable on all corporate approved software, as well as general technological advances
Manages projects as assigned by the Helpdesk Manager
Perform other duties as assigned
Qualification
Required
Associate's Degree in computer technology or equivalent combination of education and experience
Two (2) or more years related work experience, minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with previous exposure Microsoft network environment
Excellent oral and written communication skills
Excellent customer service skills, including telephone and listening skills
Ability to work within a team and to foster teamwork
Good planning, organizational and prioritization skills
Proficient in Microsoft Office products
Benefits
Comprehensive, high quality employee programs
Very competitive financial package
Company
Alliant Insurance Services
Alliant Insurance Services is a distributor of diversified insurance products and services.
10001+ employees
H1B Sponsorship
Alliant Insurance Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$690MKey Investors
PSP Investments
2019-10-17Debt Financing· $690M
2019-01-22Series Unknown
2007-06-03Acquired
Leadership Team
Stephanie Beach
Senior Vice President, Employee Benefits
Todd Schwartz
Senior Vice President
Recent News
Morningstar.com
2025-12-24
2025-12-18
Company data provided by crunchbase