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Mirum Pharmaceuticals, Inc. · 3 days ago

Associate Director, Patient Services Operations

Foster City, CA

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$190K/yr - $200K/yr

7+ years exp

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. The Associate Director, Patient Services Operations will manage the day-to-day hub operations for the Mirum in-house Mirum Access Plus (MAP) program, overseeing team leadership, program operations, vendor management, and ensuring compliance with legal and regulatory requirements.

BiotechnologyHealth CarePharmaceuticalTherapeutics

Responsibilities

Lead a team responsible for specialty pharmacy access, reimbursement, and affordability activities. This includes, but not limited to supporting day-to-day activities, managing work queues, delegating assignments, developing team skills, establishing baseline goals, and motivating the team. Develop plans for team members within the team to support in achieving their desired goals. Ensure team goals are aligned with overall organizational strategies

Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirement. Collaborate with Mirum internal stakeholders and partner vendors to update business rules as appropriate. Work with internal MAP team to track and meet or exceed all program KPIs including call volumes, wait times, benefits investigation turnaround times

Serve as liaison between Mirum and MAP service vendors. Anticipate and address program challenges and adapt business processes to improve the MAP program

Work with Mirum's Commercial Insights & Analytics (CIA) to ensure that all key MAP data is reported on time and accurately through the data feeds. Develop and distribute summary reports to key Mirum colleagues on a regular basis. Work with CIA to prepare ad hoc reports as needed

Collaborate with PV vendor and Mirum drug safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Mirum guidelines. Serve as point person for Safety team for any data requests related to AEs or to help coordinate required audits of the MAP program

Oversee operations for co-pay program for Mirum products. Manage the MAP team co-pay card enrollment process through the copay vendor integration and/or established process. Develop and update co-pay program terms and conditions for patient notification. Serve as key liaison with co-pay program vendor. Ensure timely reporting of key co-pay program data, and that all co-pay program KPIs are met or exceeded. Collaborate with brand team to develop co-pay program offers

Support Director, Patient Services Operations with developing, maintaining and meeting all program budget requirements. Assist with forecasting. provide Director with timely alerts regarding potential budget overages

Support Senior Director, US Payer Account Lead with maintaining open lines of communication between PAS team and MAP team as appropriate

Support Director, Patient Services Operations on new program launches. Assist with RFPs as required. Provide input to strategic planning for new MAP offerings and developing key requirements for new programs

Qualification

Pharmaceutical/Biotech experienceReimbursement support servicesLegal/regulatory requirementsPharmacy benefits familiarityPatient assistance programsClaims reimbursement codingBusiness acumenCross-functional collaborationProject managementProblem-solvingInterpersonal skills