Distyl · 1 week ago
Strategic Account Director, CX Solutions
San Francisco
Full-time
Hybrid
Director/Executive
8+ years expDistyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000. As a Strategic Account Director, CX Solutions, you will own a small number of strategic enterprise accounts and lead complex sales cycles focused on selling Distyl’s Customer Experience solutions.
Artificial Intelligence (AI)Generative AIInformation TechnologySoftware
Responsibilities
Own and close complex, multi-stakeholder enterprise deals for Distyl’s CX solution offerings
Lead long-cycle sales processes involving CX, Operations, IT, Data, and Security stakeholders
Sell solutions tied to measurable CX and revenue outcomes
Position and sell a defined set of Customer Experience solutions, including: Conversational commerce (voice, chat, email), Agent assist and real-time guidance, Next-best-action and personalization, Proactive retention and resolution, Upsell opportunities
Guide customers through structured discovery that maps CX pain points to specific Distyl solution offerings, avoiding open-ended or bespoke scoping
Build trusted relationships with senior executives (SVP/VP CX, COO, CIO, CDO)
Run executive-level conversations focused on outcomes, ROI, and operational impact, not features or models
Shape solution scope, success metrics, and commercial terms in partnership with Solutions, Product, and Implementation teams
Navigate procurement, security, and legal processes to close high-ACV, multi-year CX solution deals
Expand strategic accounts by selling additional CX solution modules and follow-on use cases
Partner closely with delivery teams to ensure outcomes translate into expansion, renewals, and customer references
Maintain a strong point of view on the CX AI landscape, competitive positioning, and buyer priorities
Feed market feedback into CX solution packaging, pricing, and GTM strategy
Qualification
Required
8–12+ years of enterprise sales experience in AI, SaaS, cloud or data platforms
Proven success as a Majors / Strategic Account Executive or Account Director closing $1M+ ACV deals
Established credibility with enterprise buyers in CX, with the ability to leverage prior relationships to accelerate early pipeline development
Experience selling into Customer Experience, contact center, or customer operations organizations
Strong track record of new logo acquisition and expansion in large enterprises
Comfortable selling defined solutions that combine product, platform, and implementation, not generic consulting
Exceptional discovery, storytelling, and negotiation skills
Able to operate independently while collaborating closely with founders and cross-functional teams
Preferred
Selling contact center or CX solutions into healthcare, insurance, or other regulated industries
Experience navigating security, compliance, and data governance constraints in enterprise environments
B2B or B2B2C contact center or customer operations
Benefits
100% covered medical, dental, and vision for employees and dependents.
401(k) with additional perks (commuter benefits, in-office lunch).
Access to state-of-the-art models, generous usage of modern AI tools, and real-world business problems.
Ownership of high-impact projects across top enterprises.
A mission-driven, fast-moving culture that prizes curiosity, pragmatism, and excellence.
Company
Distyl
Distyl AI partners with blue-chip leaders to help them create the enterprises of the future.
51-200 employees
H1B Sponsorship
Distyl has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Growth StageTotal Funding
$202MKey Investors
Lightspeed Venture Partners
2025-09-22Series B· $175M
2024-09-24Series A· $20M
2023-04-13Seed· $7M
Leadership Team
Arjun Prakash
Co-Founder, CEO
Derek Ho
Co-Founder, COO
Recent News
2025-10-27
Crunchbase News
2025-10-15
2025-10-02
Company data provided by crunchbase