Annapolis Cat Hospital & Bay Ridge Animal Hospital · 2 days ago
Veterinary Receptionist
Annapolis, MD
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrAnnapolis Cat Hospital, Bay Ridge Animal Hospital is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at their front desk. This role involves delivering knowledgeable service, communicating effectively about veterinary care, and managing client interactions to ensure smooth appointments and strong client relationships.
Veterinary
Responsibilities
Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
Escort clients to exam rooms, assist in relaying key information between clients and clinical staff
Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care
Process payments, manage invoicing, and schedule future appointments with attention to detail
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Qualification
Preferred
Previous experience in a veterinary office
Basic knowledge of veterinary terminology and procedures
Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
Ability to maintain a calm, professional, and positive demeanor
Benefits
Medical
Dental
Vision
Employee pet discount
Paid time off
401(k) with a generous company
Employee referral bonus
Hands-on training and mentorship
Company
Annapolis Cat Hospital & Bay Ridge Animal Hospital
Annapolis Cat Hospital and Bay Ridge Animal Hospital are multi-doctor practices located next door to each other in Annapolis, MD.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase