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Akima · 17 hours ago

IT Support Specialist

Orlando, FL

Full-time

Onsite

Mid Level

3+ years exp

Akima is a federal systems support contractor dedicated to improving operational performance for government customers. The IT Support Specialist role involves providing on-site cybersecurity support, managing user accounts, and ensuring compliance with security policies.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as POC for user account lifecycle management, including creation, modification, reactivation, and deactivation of NIPR and SIPR accounts, ensuring compliance with DoD and command security policies

Create, review, validate, and submit System Access Authorization Requests (SAARs), Privileged Access Agreements (PAA), and Alternate Token TAs (DEV/NNPI/Admin)

Act as Command DTA, assisting with DTA burns and conducting anti-virus scanning of media in accordance with security procedures

Provide support to customers and leadership on access requirements, account status, and security processes across NIPRNet, SIPRNet, NMCI, and associated systems

Coordinate and prioritize incoming service requests by assessing impact, urgency, and risk, assigning work to appropriate personnel, and ensuring timely resolution

Manage SIPR token issuance, activations, reactivations, and PIN resets, exercising discretion in troubleshooting and escalation when issues arise

Submit and track Server Certificate Enrollment Requests, Wireless Waiver Requests, and NMCI dormant account requests, ensuring proper documentation and approvals

Conduct periodic 30-day NIPR/SIPR account reviews, identifying discrepancies, recommending corrective actions, and documenting compliance findings

Perform malicious email reviews and assist with incident identification, reporting, and coordination with cybersecurity stakeholders

Review and report VRAM Lab Status, identifying risks or deficiencies and communicating findings to appropriate personnel

Support the CISSM Office by independently processing account-related requests and ensuring compliance with applicable security directive

Draft and submit ISSO Appointment Letter Requests, coordinating with leadership and security personnel as required

Conduct wireless building scans and classified room End-of-Day (EoD) checks, ensuring compliance with security standards and reporting anomalies

Troubleshoot IT systems, including computers, printers, and peripherals, applying analytical judgment to resolve complex or recurring issues and determine when escalation is required

Qualification

COMPTIA A+ certificationTechnical assistance experienceHelp Desk/ticketing systemCOMPTIA Security+ certificationDoD IT systems knowledgeNIPR/SIPR environmentsTier-1 troubleshootingCustomer service skillsAnalytical judgmentDynamic environment adaptabilityCommunication skills